Service Representative Customer
Resume:
Sharon Thornton
Spring, TX *****
********************@***********.***
Work Experience
Customer Service Representative
Alorica Calling Center - Humble, TX
January 2023 to April 2023
• Resolved customer issues
• Greeted customers
• Managed customer accounts
• Worked in the inbound call center
• Responded to inquiries and issues
• Responsible for troubleshooting applications
• Created call center scripts
Cashier/Customer Service
Krab Kingz - Spring, TX
August 2022 to January 2023
I stocked, cleaned, bussed table, helped costumers and did my cashiering duties. Very good customer service,
Customer Service Representative
GO Brands - Iowa City, IA
February 2021 to August 2022
Packing orders and binning,making sure they binned properly and to the customer on time. Zoning,receiving, checking shipments in and putting into inventory. Cashier/Customer Service
Casey's General Store - Iowa City, IA
October 2018 to July 2020
Making pizza,stocking supplies,checking food times, cleaning and sanitizing. Filling orders, making dough,chopping vegetables and help keep store presentable and clean Cashier/Customer Service
Dollar General - Washington, IA
October 2018 to January 2019
Dollar General - Washington, IA
November 2012 to September 2013
Retail
I stocked, clean, unloaded truck and did my cashiering duties. Very good customer service,
Receiving Clerk
N.I.S - North Liberty, IA
May 2018 to July 2018
Parking trucks in correct shipping and receiving lanes, entering all new inventory into computer systems
(SAP and MAS) and keeping a detailed log of all trucks coming in and out. Giving and receiving b o l Customer Service Representative
General Dynamics Information Technology - Coralville, IA August 2016 to May 2017
Helping consumers get enrolled in an affordable health plan. Fixing and changing plans, correcting plans, giving quotes, logging everything on computer .Making sure consumer get enrolled in the right plan. This was Obamacare known formally as Marketplace Insurance CSR/Cashier/Stocker
WalMart - Washington, IA
August 2015 to June 2016
Stocking product and food, rotating products and foods. Cashiering, ringing up customers, locating items. Moving pallets and recycling the cardboard, plastic and aluminum, putting back returned, overstocked and damaged items. Customer Service Rep
CSR General Dynamics Information Technology - Coralville, IA December 2014 to March 2015
Government and Military
Handling defaulted student loans and setting up payment plans to help the lender get out of default Packing/ shipping
Shipping Clerk
Medical Shipping - Kalona, IA
June 2014 to December 2014
Medical Devices and Supplies weighing, and packing medical supplies for shipping General Warehouse Worker
Consumer Packaged Goods Manufacturing - Iowa City, IA May 2014 to July 2014
Iowa City, Iowa
Consumer Packaged Goods Manufacturing
Assembly line work, and packing the toothbrushes for shipping, building pallets, and shirk wrapping and labeling for shipping
Temp Worker
Riverside Casino & Resort - Riverside, IA
January 2014 to May 2014
Hotels and Lodging
Cleaning, disinfecting the whole bathroom, stocking, vacuuming, making beds and dusting, Temp Worker
Civco - Kalona, IA
October 2013 to January 2014
Consumer Packaged Goods Manufacturing
Preparing medical supplies for shipping,
Fruit Harvest Worker
Syngenta Seeds, Inc - Washington, IA
August 2013 to October 2013
Agriculture/Forestry/Fishing
Cashier/Clerk
Dollar General - Washington, IA
November 2012 to September 2013
Retail
I stocked, clean, unloaded truck and did my cashiering duties. Very good customer service,
Warehouse Worker
Remedytemp, Inc - Iowa City, IA
November 2008 to March 2012
Iowa City, Iowa
Manufacturing Other
We made the toothbrushes ready for packaging and shipping Building the displays, assembling them from the skit (pallet) up and wrapping them to be shipped out. Mold Worker
Engineered Plastic Components - Kalona, IA
September 2008 to October 2008
Manufacturing Other
We made parts for refrigerators
I told whatever product was coming out of the mold and perfected it, had my supervisor QC it (quality control) and packed it for shipping
Swing Manager
Mcdonald'S Restaurants - Washington, IA
August 2007 to July 2008
Washington, Iowa
Food and Beverage Production
I started as crew and within two months I made manger. I balanced the drawers, made the scheduling, did the placement, inventory, ordered supplies, and made sure the food was fresh and went out on time in a orderly fashion. Also I kept my customers happy. Education
Associate in Behavioral Sciences
Ashford University - Clinton, IA
January 2012 to April 2013
Kirkwood Community College - Washington, IA
June 2009 to December 2011
Science and physiology
Oakland Community College - Des Plaines, IL
May 1993 to June 1994
Skills
• MS WORD
• WORD
• Call Center
• CSR
• Customer Service
• Customer Care
• Customer Support
• English
• Excel
• Tax Experience
• Manufacturing Experience
• Agriculture
• 10 Key Data Entry
• Phlebotomy
• Quality Control
• Shipping & Receiving
• Restaurant Experience
• Warehouse Experience
• Microsoft Office
• Retail Sales
• SAP
• Patient Care
• Medical Office Experience
• Microsoft Excel
• Accounts receivable
• Sales
• Anatomy Knowledge
• Medical Records
• Physiology Knowledge 10 Key & Keyboard Intermediate MS Windows Expert MS Word English Fluent
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