Sharon Thornton

Spring, TX *****

adwuwq@r.postjobfree.com

+1-872-***-****

Work Experience

Customer Service Representative

Alorica Calling Center - Humble, TX

January 2023 to April 2023

• Resolved customer issues

• Greeted customers

• Managed customer accounts

• Worked in the inbound call center

• Responded to inquiries and issues

• Responsible for troubleshooting applications

• Created call center scripts

Cashier/Customer Service

Krab Kingz - Spring, TX

August 2022 to January 2023

I stocked, cleaned, bussed table, helped costumers and did my cashiering duties. Very good customer service,

Customer Service Representative

GO Brands - Iowa City, IA

February 2021 to August 2022

Packing orders and binning,making sure they binned properly and to the customer on time. Zoning,receiving, checking shipments in and putting into inventory. Cashier/Customer Service

Casey's General Store - Iowa City, IA

October 2018 to July 2020

Making pizza,stocking supplies,checking food times, cleaning and sanitizing. Filling orders, making dough,chopping vegetables and help keep store presentable and clean Cashier/Customer Service

Dollar General - Washington, IA

October 2018 to January 2019

Dollar General - Washington, IA

November 2012 to September 2013

Retail

I stocked, clean, unloaded truck and did my cashiering duties. Very good customer service,

Receiving Clerk

N.I.S - North Liberty, IA

May 2018 to July 2018

Parking trucks in correct shipping and receiving lanes, entering all new inventory into computer systems

(SAP and MAS) and keeping a detailed log of all trucks coming in and out. Giving and receiving b o l Customer Service Representative

General Dynamics Information Technology - Coralville, IA August 2016 to May 2017

Helping consumers get enrolled in an affordable health plan. Fixing and changing plans, correcting plans, giving quotes, logging everything on computer .Making sure consumer get enrolled in the right plan. This was Obamacare known formally as Marketplace Insurance CSR/Cashier/Stocker

WalMart - Washington, IA

August 2015 to June 2016

Stocking product and food, rotating products and foods. Cashiering, ringing up customers, locating items. Moving pallets and recycling the cardboard, plastic and aluminum, putting back returned, overstocked and damaged items. Customer Service Rep

CSR General Dynamics Information Technology - Coralville, IA December 2014 to March 2015

Government and Military

Handling defaulted student loans and setting up payment plans to help the lender get out of default Packing/ shipping

Shipping Clerk

Medical Shipping - Kalona, IA

June 2014 to December 2014

Medical Devices and Supplies weighing, and packing medical supplies for shipping General Warehouse Worker

Consumer Packaged Goods Manufacturing - Iowa City, IA May 2014 to July 2014

Iowa City, Iowa

Consumer Packaged Goods Manufacturing

Assembly line work, and packing the toothbrushes for shipping, building pallets, and shirk wrapping and labeling for shipping

Temp Worker

Riverside Casino & Resort - Riverside, IA

January 2014 to May 2014

Hotels and Lodging

Cleaning, disinfecting the whole bathroom, stocking, vacuuming, making beds and dusting, Temp Worker

Civco - Kalona, IA

October 2013 to January 2014

Consumer Packaged Goods Manufacturing

Preparing medical supplies for shipping,

Fruit Harvest Worker

Syngenta Seeds, Inc - Washington, IA

August 2013 to October 2013

Agriculture/Forestry/Fishing

Cashier/Clerk

Dollar General - Washington, IA

November 2012 to September 2013

Retail

I stocked, clean, unloaded truck and did my cashiering duties. Very good customer service,

Warehouse Worker

Remedytemp, Inc - Iowa City, IA

November 2008 to March 2012

Iowa City, Iowa

Manufacturing Other

We made the toothbrushes ready for packaging and shipping Building the displays, assembling them from the skit (pallet) up and wrapping them to be shipped out. Mold Worker

Engineered Plastic Components - Kalona, IA

September 2008 to October 2008

Manufacturing Other

We made parts for refrigerators

I told whatever product was coming out of the mold and perfected it, had my supervisor QC it (quality control) and packed it for shipping

Swing Manager

Mcdonald'S Restaurants - Washington, IA

August 2007 to July 2008

Washington, Iowa

Food and Beverage Production

I started as crew and within two months I made manger. I balanced the drawers, made the scheduling, did the placement, inventory, ordered supplies, and made sure the food was fresh and went out on time in a orderly fashion. Also I kept my customers happy. Education

Associate in Behavioral Sciences

Ashford University - Clinton, IA

January 2012 to April 2013

Kirkwood Community College - Washington, IA

June 2009 to December 2011

Science and physiology

Oakland Community College - Des Plaines, IL

May 1993 to June 1994

Skills

• MS WORD

• WORD

• Call Center

• CSR

• Customer Service

• Customer Care

• Customer Support

• English

• Excel

• Tax Experience

• Manufacturing Experience

• Agriculture

• 10 Key Data Entry

• Phlebotomy

• Quality Control

• Shipping & Receiving

• Restaurant Experience

• Warehouse Experience

• Microsoft Office

• Retail Sales

• SAP

• Patient Care

• Medical Office Experience

• Microsoft Excel

• Accounts receivable

• Sales

• Anatomy Knowledge

• Medical Records

• Physiology Knowledge 10 Key & Keyboard Intermediate MS Windows Expert MS Word English Fluent

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