Service Representative Production Supervisor
Resume:
PROFESSIONAL SUMMARY
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Versatile Production Supervisor knowledgeable about equipment operation, quality standards and safety hazards. Versed in documentation, compliance and scheduling. Streamlines workflow to maintain productivity and proactively addresses challenges to minimize downtime.
SKILLS
Assembly and production
Production targets
Manufacturing
Materials management
Operations management
Staff Management
Quality assurance
Schedule Management
Project Management
Risk analysis and management
Budgeting and forecasting
Business planning
Coaching and Mentoring
Sales
Cost reduction strategies
Customer Service
Flexible and adaptable
Leadership
MS Office Suite
SAP
EDUCATION
2013
Master of Science, Information Systems
University of Phoenix, Phoenix, AZ
2011
BBA, Business Administration
University of Phoenix, Phoenix, AZ
WORK HISTORY
May 2021 - April 2022
Production Supervisor/Scheduler, Faurecia Seating, Highland Park, MI
Utilized lean practices to balance workflow and alleviate redundancy.
Prepared in advance for and addressed production problems, material deficits, equipment failures and unavoidable delays.
Trained staff of direct labor employees to perform assembly and manufacture of specified products.
Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies and organizing manpower.
Managed internal operational standards and productivity targets.
April 2019 - April 2021
Production Supervisor, Blue Cross Shield of Michigan, South Lyon, MI
Evaluated team member performance regularly to identify and resolve productivity concerns.
Established clear priorities and production quality standards.
Compiled production equipment status reports, detailing parts produced, downtime duration and potential quality concerns.
Set and enforced performance-oriented production approach, significantly increasing worker output and reducing safety incidents.
Resolved issues quickly to maintain productivity goals.
August 2017 - September 2018
Manufacturing Production Supervisor, Chrysler/FCA Group, Sterling Heights, MI
Trained staff of direct labor employees to perform assembly and manufacture of specified products.
Utilized lean practices to balance workflow and alleviate redundancy.
Set and enforced performance-oriented production approach, significantly increasing worker output and reducing safety incidents.
Reduced obstacles and variables to maintain production performance and meet deadlines.
Developed and implemented project planning, project execution, environmental and Manufacturing Quality Assurance System's (MQAS/ISO) compliance.
February 2015 - August 2017
Distribution Gas Crew Scheduler, Consumers Energy, Royal Oak, MI
Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment.
Mentored and guided employees to foster proper completion of assigned duties.
Defined key performance indicators for employees to define clear, attainable landmarks for performance measurement.
Communicated policy updates and company information through team meetings, huddles and one-on-one development sessions.
Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
July 2014 - February 2015
Account Manager, Robert Half/Universal Business Team, Troy, MI
Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Identified key entry points to enhance market penetration and maximize returns.
Educated clients on new products or services to increase customer engagement with brand.
May 2013 - July 2014
Follow-up Analyst, Accreative Health, Warren, MI
Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
Worked with customer to create debt repayment plan based on current financial condition.
Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
July 2008 - June 2012
New Hire Team Leader/Coordinator, Verizon Wireless, Southfield, MI
July 2006 - June 2008
Data Technical Coordinator, Verizon Wireless, Southfield, MI
January 2006 - July 2006
Facilities Service Representative, Ford Motor Company/Todays Staffing Agency, Dearborn, MI
January 2001 - April 2005
Financial Records Auditor/Customer Service Representative, Minacs USA, Farmington Hills, MI
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Anthony D. Mims
********@*****.***
Southfield, 16355 MI
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