Pharmacy Technician Customer Service
Resume:
DIANE C. ALEXANDER
Baltimore, MD 443-***-**** **************@*****.***
NATIONALLY CERTIFIED PHARMACY TECHNICIAN
Quick prescription processing Accurate pharmaceutical calculations Knowledge of retail pharmacy procedures Exceptional quality assurance Results-driven Detail-oriented
10+ years of experience as a pharmacy technician. Seeking an environment that encourages professional growth, and values showing compassion toward patients while delivering top-notch customer service.
PROFESSIONAL EXPERIENCE
Johns Hopkins Health System, Baltimore, MD
Pharmacy Technician II 2021 – present
Fill new drug orders accurately and efficiently
Deliver medications to patient care areas in timely manner according to schedule
Perform routine inventory count of medications; stock/rotate shelves and remove expired medication
Lead staff, resolve any issues and provide excellent customer service
Maintain satisfactory work environment; clean equipment and troubleshoot/maintain medication dispensaries
Follow departmental and institutional policies; abide by HIPPA regulations
CVS Pharmacy, Baltimore, MD
Pharmacy Technician 2009 – present
Accurately fill and dispense an average of 150 prescriptions per day
Count controlled medications, measure liquids, and reconstitute antibiotics
Pre-pack bulk medicines, fill bottles with prescribed medications, and affix with appropriate label
Input new patient medical profiles; update existing profiles and medications
Resolve insurance rejections and billing issues effectively
Utilize medication input software
Operate cash register, appropriately handle all register transactions
EDUCATION
Pharmacy Technician Certification Board (PTCB), Baltimore, MD 2018
National pharmacy technician certification
Morgan State University, Baltimore, MD 2014
Bachelor of Science in biology with a minor in chemistry
TECHNICAL SKILLS
Rx Connect, Connect-Rx®, Pharmacy Omnicell Carousel, Pyxis® MedStation 4000 System, BD Pyxis™ MedStation™ ES, Epix, Microsoft Office
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