Server

Brandon Hockenson

*** *********** ** *** **, San Francisco, CA 94109 415-***-**** ****************@*****.*** SUMMARY OF SKILLS: Customer service and sales professional in Automotive and Service industry. PROFESSIONAL EXPERIENCE:

Server Tony's Pizza Napoletana, San Francisco, CA 94133

· Greet tables, take drink and food orders · Expedite delivery of food Server California Pizza Kitchen, San Francisco, CA 2015

· Greet tables, take drink and food orders · Expedite delivery of food Server Wipeout Bar & Grill, San Francisco, CA 2014

· Greet tables, take drink and food orders · Expedite delivery of food Bar back 2012 Badlands, San Francisco, CA

· Cleaned glassware, stocked liquor, changed kegs · Assisted bartender with other duties as assigned Stock Manager Juicy Couture, San Francisco, CA 2011

· Managed and delegated work to stockroom employees · Confirmed all shipments have been received, performed transfers · Coordinated weekly markdowns and damages · Organized and finalized send from store web orders · Ensured sales floor organized for ease of sales Warranty Administrator 2009 Sunnyvale Acura, Sunnyvale, CA

· Coded warranty repairs for submission and for maximum profit · Ensured repairs met policy and procedures · Closed repair orders to accounting schedule · Reconciled payables to weekly warranty receivables

· Managed technician productivity and payroll · Educated service advisors and technicians on repair procedures

Warranty administrator 2009 Oakland Volkswagen, Oakland, CA

· Coded warranty repairs for submission · Ensured repairs met policy and procedures · Closed repair orders to accounting schedule · Reconciled payables to weekly warranty receivables · Managed technician productivity and payroll · Educated service advisors and technicians on repair procedures Service Advisor 2007 Nissan Elk Grove, Elk Grove, CA

· Advised and up sold needed repair services · Dispatched repair orders · Created estimates, placed special orders · Explained diagnosed issues with client· Ensured client satisfaction with repairs

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