Greenville, SC *****

313-***-****

adwutv@r.postjobfree.com

SUMMARY

Looking for a job with a fast paced company with many chances to advance. Ability Summary Hard working, highly motivated team player. Friendly and efficient Customer Service Representative devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding Healthcare standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

SKILLS

Membership renewals

Enrollment coordination

Customer support

High-energy attitude

Inbound and Outbound Calling

Call Center Operations

Courteous demeanor

Customer relations

Carla A Pittman

EXPERIENCE

August 2022 - March 2023

Benefits Administrator, SERVICE REPRESENTATIVE BENEFITFOCUS.COM INC Charleston, SC

Assist Employees with Open Enrollment in health benefits

CUSTOMER

Checked accuracy and completeness of benefits applications and documents.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Oversaw employee benefits administration, including managing claims and educating team members on healthcare policies

Managed employee benefit and compensation procedures.

Oversaw enrollment of new employees and company-wide yearly enrollment period.

Maintained employee benefits programs and informed employees of benefits by studying and assessing benefit needs and trends.

Consulted with customers regarding needs and addressed concerns.

October 2021 - March 2022

Customer Service Representative Willis Towers Watson Greenville, SC

Work at home, assisting participants with health care related questions and concerns

Insurance verification, data entry, records management, evaluating and monitoring call flow and ensuring proper records handling by entering in data accurately and in a timely manner

Helping participants sign up during OEP, IEP, and AEP

Multitasking between multiple screens troubleshooting issues

Work with

VDI, Salesforce and Avaya., reference known for 11 year(s)

October 2017 - August 2021

Senior Phlebotomist CSL Plasma Roseville, MI

Leading and monitoring a team, with assisting donors in the donation process of Plasma

Draw blood for tests, transfusions, donations, or research

May explain the procedure to patients and assist in the recovery of patients with adverse reactions

Reception Technician- Assist patients with initial donation procedure

The intake of information & data pertaining to the procedure, also the answering or phones & directing calls

July 2014 - March 2016

Certified Resident Care Assistant Wellbrooke of Kokomo Kokomo, IN

Provide basic patient care under direction of nursing staff

Perform duties such as feed, bathe, dress, groom, or move patients, or change linens

May transfer or transport patients

Includes nursing care attendants, nursing aides, and nursing attendants.

August 2012 - August 2015

Certified Nurse Aide CNA, Kindred Transitional Care Kokomo, IN

Provide basic patient care under direction of nursing staff

Perform duties such as feed, bathe, dress, groom, or move patients, or change linens

May transfer or transport patients

Includes nursing care attendants, nursing aides, and nursing attendants.

EDUCATION AND TRAINING

August 1990

Equivalency Diploma

Waubonsee Community College, Sugar Grove, IL

INTERESTS

Customer Service & Health Care

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