Service Representative Data Entry
Resume:
Greenville, SC *****
**********@*****.***
SUMMARY
Looking for a job with a fast paced company with many chances to advance. Ability Summary Hard working, highly motivated team player. Friendly and efficient Customer Service Representative devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding Healthcare standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
SKILLS
Membership renewals
Enrollment coordination
Customer support
High-energy attitude
Inbound and Outbound Calling
Call Center Operations
Courteous demeanor
Customer relations
Carla A Pittman
EXPERIENCE
August 2022 - March 2023
Benefits Administrator, SERVICE REPRESENTATIVE BENEFITFOCUS.COM INC Charleston, SC
Assist Employees with Open Enrollment in health benefits
CUSTOMER
Checked accuracy and completeness of benefits applications and documents.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Oversaw employee benefits administration, including managing claims and educating team members on healthcare policies
Managed employee benefit and compensation procedures.
Oversaw enrollment of new employees and company-wide yearly enrollment period.
Maintained employee benefits programs and informed employees of benefits by studying and assessing benefit needs and trends.
Consulted with customers regarding needs and addressed concerns.
October 2021 - March 2022
Customer Service Representative Willis Towers Watson Greenville, SC
Work at home, assisting participants with health care related questions and concerns
Insurance verification, data entry, records management, evaluating and monitoring call flow and ensuring proper records handling by entering in data accurately and in a timely manner
Helping participants sign up during OEP, IEP, and AEP
Multitasking between multiple screens troubleshooting issues
Work with
VDI, Salesforce and Avaya., reference known for 11 year(s)
October 2017 - August 2021
Senior Phlebotomist CSL Plasma Roseville, MI
Leading and monitoring a team, with assisting donors in the donation process of Plasma
Draw blood for tests, transfusions, donations, or research
May explain the procedure to patients and assist in the recovery of patients with adverse reactions
Reception Technician- Assist patients with initial donation procedure
The intake of information & data pertaining to the procedure, also the answering or phones & directing calls
July 2014 - March 2016
Certified Resident Care Assistant Wellbrooke of Kokomo Kokomo, IN
Provide basic patient care under direction of nursing staff
Perform duties such as feed, bathe, dress, groom, or move patients, or change linens
May transfer or transport patients
Includes nursing care attendants, nursing aides, and nursing attendants.
August 2012 - August 2015
Certified Nurse Aide CNA, Kindred Transitional Care Kokomo, IN
Provide basic patient care under direction of nursing staff
Perform duties such as feed, bathe, dress, groom, or move patients, or change linens
May transfer or transport patients
Includes nursing care attendants, nursing aides, and nursing attendants.
EDUCATION AND TRAINING
August 1990
Equivalency Diploma
Waubonsee Community College, Sugar Grove, IL
INTERESTS
Customer Service & Health Care
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