Salesforce Administrator Business Analyst

Brendan Egemasi

E-mail: *******.*******@*****.***

Sr Salesforce Administrator/Business Analyst

Mobile: 972-***-****

Professional Summary:

• 4years of IT experience with 3+ years of experience in the Salesforce.com CRM platform both as an administrator and business analyst.

• Worked with product owners and business analyst to Summarize business requirement and provide possible architectural solution/design.

• Engaged in New apps technical solutioning, schema building, and assisted in technical documentations. Supported existing apps by fixing bugs and working support cases.

• Worked with Data loader, work bench and Salesforce inspector for data management within salesforce platform and experienced using some ETL tools like talend and MuleSoft for data management.

• Understand object relationships, layout assignment, salesforce securities (Permission set groups, sharing settings and roles)

• Experience working with different team members (scrum masters, product owners, project managers), and delivering projects on time.

• Experienced using flows and dynamic forms to solve complex business needs.

• Ability to update my technical skills with learning new salesforce releases, tackling challenges with different ideas and learning other technologies.

• Excellent Communication skills Teamwork, Leadership, Customer Service, Attention to Detail.

Technical Skills:

Salesforce

Technologies

Salesforce Inspector, Data Loader, Vs-Code, Lwc Studio, SAML-Tracer, developer console, Mulesoft, Nice CTI,

Technical Skills Salesforce Platform, Salesforce CRM, Salesforce Lightning, Salesforce Analytics, Salesforce Service Cloud, Salesforce Communities. Salesforce Certification: Certified Salesforce Administrator 2918482 Professional Experience:

Salesforce Administrator/Business Analyst

Tech-Mahindra – Plano Texas

December 2020 – Present

Roles & Responsibilities

• Created multiple flows to replace existing process builders.

• Debugged issues and suggested out of the box solutions to the team.

• Work with out of the box salesforce securities (Sharing settings and permission set group) to restrict data visibility...

• Responsible for creating object relationships, decided fields data types and matched them with record type and pay layout assignments.

• Designed Validation Rules along with Roll-Up summary Fields to maintain data quantity and data consistency.

• Implemented Salesforce Chatter for internal users to share the deal information and status updated on various activities.

• Experience in an agile methodology and water fall methodology project systems.

• Integrated salesforce with external reporting systems to display data on a page in salesforce- Tableau and qlick

• Created connected apps and used private and public keys to integrate with external apps.

• Worked to configure salesforce marketing cloud using subscriber key and contact key.

• Created and maintained Salesforce reports for the sales team, including weekly email distribution of top-performing leads.

Salesforce Administrator/Business Analyst

Swanston Consulting - Dallas, TX

June 2019 – December 2020

Roles & Responsibilities

• Worked with the client to understand their current business issues and pain points.

• Created and configured various Reports and Report Folders for different user profiles based on the need in the organization.

• Worked with standard Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, and Campaigns etc.

• Created workflow rules and defined related tasks, email alerts, and field updates.

• Created Custom Email Templates as part of sending Alerts to users based on the business requirement. Assisted AppExchange for referring to several customized Apps.

• Created custom report types and dashboards.

• Designed Custom tabs, Approval Processes and Auto-Response Rules for automating business logic.

• Implemented pick lists, dependent pick lists, lookups, master detail relationships to the custom objects, implantation of Service cloud.

• Worked closely with the offshore team.

• Created field filters, formula fields, relationships, and validation rules to the custom objects.

• Involved in creation of custom Web to lead forms and Campaign to lead forms.

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.

• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects. Environments: Saleforce.com platform, Triggers, Visual Force, Data loader, Salesforce.com Data Loader, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Education:

Abia State University Nigeria,

Bachelor’s degree in Computer Science,

1999-2002

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