Service A Local

Jade Countee

***** ********* ***

Riverside, California 92503

Home 951-***-****

Email: ********@*********.***

EXPERIENCE:

Economic Cleaning Solutions LLC

**/**** – 01/2014 Sr. Administrative Assistant

Riverside, Ca

Maintaining the workflow of the company by studying methods, implementing the cost reductions; and developing reporting procedures to gain the company’s success. Providing information, some educational opportunities, and experiential of opportunities to develop the administrative staffs. Coordinating the preparation of data reports, analyzing data, and identifying solutions to give the solution for administrative problem of the company. Being responsible for creating and making a revision of systems and procedures by analyzing operating practices, the office layout recordkeeping systems, forms of control, budgetary and personnel requirements. Preparing the agendas for future meetings.

GTE – Verizon

05/1989- 11/2003 Customer Service Representative

Ontario, Ca

Provide customer service to external and internal customer in a professional and prompt manner. Answered incoming calls with a heavy call volume also resolved customer complaints and issues. Research customer credit profiles, assist customer with billing problems. Promote sells regarding new telephone features and installation. Quote rates and prices, filing, data inputting and all other administrative and customer service responsibilities. Assist manager with special projects when necessary.

GTE – Verizon

10/1982 - 05/1989 Contract Administration Clerk

Cerritos, Ca

Input work orders for outside construction work. Accepting bids for trench digging, lying fiber optic cable, digging manholes, any outside construction work to be performed. Assist Engineers with blue prints, drawings and submitting city permits. Answering incoming and outgoing calls. Type bid letters, faxing, photo, coping, filing and processing invoices. Research and provide information in a timely manner to Engineers. Providing all around customer service for contractors and outside vendors. Prepared reports and provided support for upper level management.

GTE – Verizon

05/1977 - 10/1982 Experienced Dispatcher Operator

Huntington Beach, Ca

Input work orders for new installation for resident and business customers. Delete and reconnect telephone service, add and delete telephone features. Dispatch routes, repair trouble tickets, answered any questions regarding routes and locations. Made sure all deadlines and schedules were met in a timely manner. Track times sheets, vacations and sick time. Assist repair technician with repairing and testing telephone lines, assign telephone facilities to the repair technician in field. Resolve disputes that engage with irritated customers. Answered a large volume of calls.

EDUCATION:

Gahr High School

Cerritos, Ca

Studies: Basic Honors

Diploma

Cerritos College

Cerritos, Ca.

Studies: Business Education

Certification

SKILLS:

* Typing 45 wpm* Microsoft Word, Word Perfect, Excel, Internet, Data Entry and Microsoft Windows

* Highly Motivated, Excellent Communication Skills, Team Player and Multi Task

* Ability to Work Independently, Strong Organizational Skills, Strong Work Ethics

References Available Upon Request

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