Customer Service Phone Operator

ROSARIA R. LORIA ***** Lorenbrook, Blvd Macomb Mi 48042

Cell 586-***-****

PROFILE

Dedicated in customer service, with 15+ years of experience. Constantly achieving high results in a timely fashion. Motivated and respected team leader. Committed to executing store operation policies and procedures.

AREAS OF EXPERTISE

*Scheduling *Customer service

*Problem solving

*Safety of building *Executive phone operator

*Packing and shipping

*Retail sales *Building maintenance

*Ordering supplies *Gift wrapper

PROFFESIONAL EXPERIENCE

February 2014 to April 2023

Dennis Uniform Company, selling and shipping children's school uniforms, and answering all incoming calls. Investigating all questions and solving problems with positive solutions.

OCTOBER, 2009 Bridal Registry Consultant at Macy's Somerset

Assisting couples with the registry process including selecting items for their home, product information and following their progress till their wedding day. Contact them for special events and assisted in sales of

items from their registry.

APRIL, 2008 at Macy's Somerset

Operations Lead - At this time the position required me to take over the responsibility of Operations Manager, including maintaining building, all electrical, and electronics such as registers, computers and phone

and safety procedures.

FEBRUARY, 2007 at Macy's Somerset

Operations lead responsibility included, ordering supplies for entire store. Oversee cash office and wrap and send department, scheduling, housekeeping and maintenance for repairs on all equipment.

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