To maintain customer satisfaction and
improve customer experience with my
proven problem solving skills, customer
experience, and product knowledge.
Objectives
- Multitasking
- Microsoft Office Literate
- Organizing and Filing
- Encoding
- Handling Customer Concerns
- Web Development
- Photo Editing
Core Skills
Home: (02) 85635315
Cell:096********
*************@*****.***
Reach me at:
- Project-based program that assisting client issue in Salesforce Platform.
- Performing data coding like: Test Classes, Manipulating Salesforce & Editing system issues.
- Assisting client data changes and creating websites to developing apps. Salesforce Developer
Career History
Collabera Private Limited Inc. June 2022- March 2023
- Answering phone calls and assisting customers issue with their devices.
- Monitoring customer issues and product status.
- Perform some Diagnostic step before doing troubleshooting and checking device parts if it’s available.
Technical Support Representative
Alorica ( DELL ACCOUNT ) February 2022 - May 2022
- SY 2018-2022
Quezon City University
Education History
Bachelor of Science in Information Technology
MICHAEL R. ROSALES
Credit & Collection Supervisor
B2B Cargo Care Corp.
Character Reference
# 1 3 5 F . A G U I L A R S T ., B R G Y . 1 3 9, B A G O N G B A R R I O C A L O O C A N C I T Y 0 9 6 3 8 4 6 7 0 1 1
J O H N B R I A N 0 5 1 4 @ G M A I L . C O M
John Brian P. Palacio
- SY 2016-2018
STI College - Caloocan (Senior High School)
Information & Communication Technology
- SY 2013-2016
Looc National High School
(Special Program in the Arts)
High School Diploma
- Perform Troubleshooting equipments
- Monitor and assist employee issues when it comes to thEid computers. On-the-Job Training
B2B Cargo Care Corp.
PAUL JOHN P. ROMERA
Credit & Collection Manager
Matatag Cargo Logistics Corp.
Reynald M. Dy
Secondry Teacher
Gymnazo Christian Academy