Service Representative Customer

303-***-**** (cell)

*********@***.***

PO Box *71

Eastpoint, FL 32328

JoAnn McDermott

Objective

Seeking a challenging position that my experience of customer service and knowledge of the pet industry can be utilized

Experience

04/2004 - Present McDermott Enterprises LLC Eastpoint, Fl

Business Owner / Distributor of Oma’s Pride Raw Pet food & O’Paws Freeze dried treats

Receive & Place orders

Deliver food to customers

Vendor of Raw Food & freeze dried treats at Dog shows and agility trials

02/2014 – 05/2020 & 05/2021- 08/2021 Colorado Veterinary Specialists Littleton, CO

Customer Service Representative

Greeting clients

Daily balancing of books

Weekend balancing of books, care credit and CVSG

Working with RDVM’s

Attaching files to correct patient, procedure

Making client appointments with in the correct department

Working with reproduction, ER and surgical clients and answering questions

Working with clients upset with bill, service, etc

Customer call backs

Helped with transition from Avimark to EzyVet

05/2020 – 03/2021 Evolution Veterinary Specialists Lakewood, CO

Customer Service Representative

Greeting clients

Daily balancing of books

Weekend balancing of books, care credit and Evolution

Working with RDVM’s

Attaching files to correct patient, procedure

Making client appointments with in the correct department

Working with ER and surgical clients and answering questions

Working with clients upset with bill, service, etc

Customer call backs

Helped with transition to EzyVet

12/06 – 1/11 Selway Masonry LLC Lakewood, CO

2013 – 2017

Co-Owner with Husband

Submitted bids

Payroll in Quickbooks

Accounts payable & Receivables

Education

Regis College/Arapahoe Community College/Martin Marietta

Business/Computer classes

Crescenta Valley Senior High – graduated 1981

Office Skills

Microsoft Excel, Word, Avimark veterinary software, EzyVet Software

Great customer service skills, very upbeat and able to work with upset or stressed clients, empathy with client, able to be very sympathetic.

Interests

Dog agility, Rafting, Hunting, Camping, and any Outdoor activities.

Contact this candidate