Crew Manager Data Entry
Resume:
Robert Duarte
Sacramento, California
******.********@*****.***
Objectives
To obtain a position that will enable me to use my strong organizational skills, education background, and ability to work well with people. Using my strong customer service experience in sales, inbound calls, retention, billing, and customer loyalty to help contribute to the business. I am a multitasker with the abilities to handle several workplace responsibilities with accuracy and efficiency. I am seeking a position to utilize my experience with logistics, and customer service with opportunities for growth.
Skills
Valid Driver License
Moving techniques
Customer Service
Flatbed experience
Power tools (drills, saws, and grinders etc.)
Safety policy, procedures, and rules
Logistics
Conflict Resolution
Critical Thinking
Researching and problem solving
Cash handling
Data Entry
Strong attention to detail
Professional Experience
Finishline Express
DHL Logistics Courier Driver 2017-2022
Delivery package to customer within specify time limits in all weather conditions
Gather, sort and loaded packages in vehicle
Operates a scanner to record shipping and package information for documents/packages picked up or delivered.
Answered customer question over phone and in person
Schedule alternates drop off location and times with customers
Leading driver in delivery, no late or missed package/orders
Assist supervisor in orienting, training, assigning, and checking the work of lower-level couriers
Maintains good work habits, including reporting to work on time and adhering to standard work and safety procedures.
Verizon Rancho Cordova, CA
Customer Relations Team 2016-2017
Determines requirements by working with customers
Answers inquires by clarifying desired information, researching, locating, and providing information
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
Fulfills requests by clarifying desired information; completing transactions; forwarding requests
Sells additional services by recognizing opportunities to up-sell accounts, explaining new features
Maintains call center database by entering information
Keeps equipment operational by following established procedures, reporting malfunctions
Updates job knowledge by participating in educational opportunities
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
New Employee Experience Coach 2014-2016
Providing feedback and support for new representatives
Working with supervisor of Transition Team to implement processes for new representatives
Helping to implement best practices to achieve Verizon Standard customer service
Being responsible for a small group of representation to help them meet and move their numbers in a positive direction
Help to build position skills that will help them after transition
Team Lead for daily huddles and overall performance on new hire call taking
Promoter of Verizon Career Path
Customer Service Advocate 2013-2014
Employee of the month December 2014
Lead team meetings, sharing best practices used to obtain a leading overall survey rating for 2014 and various recognition from customers (caught-in-the-acts)
Floor Support in absence of supervisors (current and past)
Statistical reporting for team daily stats
Performing in Strategic Upgrades (selling an average of 10 accessories a week)
Sacramento Bee Sacramento, CA
Mail Crew Manager 2008-2013
Oversee and train fellow employees
Process new and old client files
Handle various bookkeeping duties related to the Sacramento Bee client files
Organize and maintain valuable client information
Manage office documentation
Sort mail, fax, and photocopied documents
Sacramento Bee Sacramento, CA
Post Press
Ability to work in a deadline driven environment
Performed pallet packaging
Secured and sorted daily newspaper bundles
Prioritized importance of job functions on high volume days that need to include advertisements in newspaper bundles
Ability to keep an organized and clean work area in a high volume, high pace work environment
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