Facilities Customer Care
Resume:
BRITTANY GILMORE
Empowered to provide exceptional service
Lithonia, GA 30058
**************@*****.***
Enthusiastic Customer Service Representative with more than nine years of experience. Dedicated to excellence which prepares me for innovation, brand awareness, and an interest in knowledge and adapting to new ideas. Willing to relocate: Anywhere
Authorized to work in the US for any employer
MMS Plus Support
Kelly Services - Troy, MI
November 2019 to Present
• Troubleshoot any issues with iOS devices for resolution
• Submit refund request for Apple Media Services
• Set up service repairs for eligible devices
for screen repairs or hardware issues
• Answering questions about Apple products and Services
• Providing world-class customer service
Technical Support
Wipro LLC - Chamblee, GA
October 2018 to November 2019
• Proficient to advanced computer skills in Microsoft and Mac, including Microsoft Office and Excel
• Resolve concerns and issues that are specific to computing services
• Use critical thinking and problem solving to repair or remote into client device
• Ability to maintain the highest level of confidentiality
• Ability to prioritize and organize work
• Computing device/tablet technical knowledge
• Experience in diagnosing and repairing PCs or consumer electronics a plus Loss Draft Specialist
Assurant - Duluth, GA
January 2018 to June 2018
• Responsible for processing documents, reviewing claims working loss drafts queues while following proper procedures.
• Responding to incoming telephone calls related to property damage claims. WORK EXPERIENCE
• Communicate with homeowners, contractors or other parties regarding fund statuses and requests.
• Care must be given to ensure that appropriate information is only given to authorized parties.
• Placing outgoing telephone calls as needed to obtain missing documents, provide progress, updates.
• Submit request to improve or expedite the loss draft process based on policy and procedures of the mortgage servicer. Norcross - Operator
Bay Area Credit Service - Norcross, GA
September 2015 to December 2017
• Complete a minimum of 90 outbound calls a day to insurance agencies and carriers.
• Promoted to manage seven financial institutions insurance verifications and update data daily.
• Updated insurance codes to ensure coverage information is process successfully.
• Verified auto/mortgage/medical insurance policies for all major commercial carriers and personal policies.
• Update computer databases to reflect new and accurate insurance information.
• Amend, correct, change policy information via fax or email.
• Ensure customer privacy, security of files and appropriate staff accounts. Dispatcher/Customer Service Representative
A1 Locksmith Service - Atlanta, GA
June 2013 to August 2015
• Answering multi-line phone system, high call volume
• Scheduling service requests
• Efficiently route technicians to job sites
• Monitor GPS system to ensure technicians are in assigned areas
• Effectively communicate with customers and technicians to ensure their needs are being met via phone and email
• Rendered payment for services and dispatched technicians over the phone in POS system.
• Drive technician productivity by using motivation techniques
• Maintained the highest sales for four consecutive months Bachelor in Business in Hospitality and Tourism
Georgia State University - Atlanta, GA
June 2018 to Present
Microsoft Office (10+ years)
Customer Service (8 years)
Logistics (3 years)
Client Relations (6 years)
Clerical (10+ years)
Dispatch (3 years)
Insurance Verification (3 years)
EDUCATION
SKILLS
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Operator (1 year)
Inventory (7 years)
Help Desk (6 years)
Tech Support (6 years)
Customer Support (10+ years)
Call Center (6 years)
Desktop Support (7 years)
Active Directory
Helpdesk Support (6 years)
Service Desk (6 years)
MAC (4 years)
Account Management (8 years)
Front Desk (2 years)
Time Management
Multilingual
Typing
Technical Support
Administrative Experience
English
Mortgage Servicing
Network Support
Software Troubleshooting
Operating Systems
Zendesk
Software Troubleshooting
Troubleshooting
Zendesk
Operating Systems
Network Support
Mortgage Servicing
Computer Networking
LAN
CRM Software (8 years)
Salesforce
Mac OS
Microsoft Windows
VPN
WAN
Linux
Microsoft Exchange
Basic Computer Skills: PC — Highly Proficient
May 2019
Measures a candidate's ability to perform basic computer operations, navigate a Windows OS, and troubleshoot common computer problems.
Full results: https://share.indeedassessments.com/share_assignment/da4crnrzxn5kfx18
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ASSESSMENTS
Technical Support — Familiar
March 2019
Applying protocols to identify errors and solutions in order to maintain system function. Full results: https://share.indeedassessments.com/share_to_profile/ ca25c29d0a2af128873a64c4b1153631eed53dc074545cb7
Organizational Skills — Proficient
June 2019
Arranging and managing information or materials using a set of rules. Full results: https://share.indeedassessments.com/share_to_profile/ 223ff2554bfbbd690744f7a445b72362eed53dc074545cb7
Customer Focus & Orientation — Proficient
June 2019
Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_to_profile/ e9b77238ae25838c42c70967d2c85c4feed53dc074545cb7
Work Style: Reliability — Highly Proficient
September 2019
Tendency to be dependable and come to work.
Full results: https://share.indeedassessments.com/share_to_profile/ 4a294e36f2c41f0d21d07cbab0d5d89feed53dc074545cb7
Call Center Customer Service — Highly Proficient
October 2019
Applying customer service skills in a call center setting. Full results: https://share.indeedassessments.com/share_to_profile/1682010f933fceb5a49960a92392318d Work Style: Conscientiousness — Proficient
September 2019
Tendency to be well-organized, rule-abiding, and hard-working. Full results: https://share.indeedassessments.com/share_to_profile/ 90dd37e7e714d9474879b2ef186ff6f0eed53dc074545cb7
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Skills
Client Relations, Clerical, Data Entry, Project and Account Management, Software Proficiency, Call Center, Inventory, Logistics, Dispatch, Claims Handling, Foreclosure Inspection, Customer Service, Ecommerce sales, Zendesk ADDITIONAL INFORMATION
Contact this candidate