Service Representative Customer

SUCCESS A OKAGBARE

708-***-**** LAS VEGAS, NV ****9 ************@*****.***

www.linkedin.com/in/success-okagbare-43356b272/

CUSTOMER SERVICE MANAGER

Client Services Customer Relationship Management Account Management Reliable, energetic and resourceful customer service professional with over five years of experience resolving customer complaints and promoting conflict resolution. Ability to cultivate key client relationships for multiple campaigns in diverse industries. Expertise in client services, account management, relationship – building and communication.

WORK EXPERIENCE

XYZ Global Express – Las Vegas, NV 09/2020 – PRESENT Customer service representative

Responsible for managing 45+ accounts in manufacturing industry while ensuring quality service.

• Promptly respond to customer enquiries in person or via phone, email, mail or social media

• Quickly and efficiently open customer accounts by accurately recording account data.

• Maintain financial accounts by processing customer adjustments timely and professionally.

• Increased customer base by 30% during the year 2019 due to the delivery of quick service LMNOP PROPERTIES LLC – LAS VEGAS, NV 02/2019 – 09/2020 Telephone Sales Representative

Developed and improved the capabilities of sales representative team over the course of two years.

• Received 97% satisfaction rating from customers after completed phone or video call.

• Kept records of customer interactions, processed customer accounts and filed documents.

• Collaborated with team to quickly resolve customer complaints with appropriate action.

• Effectively managed approximately 100 incoming calls daily EDUCATION

MURRAY STATE UNIVERSITY – MURRAY, KY

Master of Arts in Education, 05/2016

PROFESSIONAL SKILLS

• Mastery of Microsoft Office (Word, Excel, PowerPoint) and Google Suite (Docs, Sheets, Slides)

• Comfortable working in both Microsoft Windows 10 and Mac OS X

• Excellent communication skills with a focus on team – building and customer relations.

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