Pharmacy Tech, Support Technician, Customer Service Rep

Location:

Parma, OH

Posted:

May 01, 2023

Contact this candidate

Resume:

Jacqueline M. Ashley

**** ******* ***., *****,** 44129 216-***-**** ***********@*****.***

Professional Summary: Highly motivated with excellent customer service skills. Very enthusiastic about many different aspects of the medical field and working with clients and patients to ensure their satisfaction. Anxious to learn as much as I can and become as asset to my next employer.

Work History:

Direct Support Professional

Connections in Ohio April 12, 2012-2022

8001 Sweet Valley Dr., Valley View, OH 44125 216-***-****

●10+ years of experience working with clients with developmental and physical handicaps

●Assists four clients with activities of daily living

●Provides social and emotional support to improve daily living and provide proper care for individuals

●Dealing with highly behavioral clients in certain situations

●Establish rapport with coworkers, clients, and their families

●Helped clients with daily hygiene, including showering, dressing, oral and peri care ● Daily medication administration

●Assists with conflicts arising between clients by redirecting them in an appropriate manner

●Observe physical and emotional changes and report to on-call nurse

●Light housekeeping and daily meal preparations, assisting clients by providing transportation to various appointments

Pharmacy Technician

Discount Drug Mart Pharmacy August 7, 2016-February

2019

15412 Detroit Rd., Lakewood, OH 44107 216-***-****

●Intake of prescriptions from customers in store and through drive thru

●Worked in a fast-paced environment with a high volume of clientele

●Verified personal information discreetly

●Entered prescription information into Pioneer RX software

●Sent and received E-scripts and faxed scripts

●Submitted claims for billing through insurance companies, problem solved any rejected insurance claims

●Filed prescription hard copies in appropriate manner, by date and number sequence, and return to stock orders

●Generate labels and choose the proper medication to fill the prescription, and accurately and timely count and fill prescriptions

●Proper procedures for filling controlled substances and narcotics, perform meth checks

●Triple checked all prescriptions for accuracy ● Practice all HIPAA and PHI strict guidelines

●Provide superb customer service ensuring client loyalty and satisfaction

●Verified customer information for the appropriate patient at registers in store and at drive thru simultaneously

●Answered phone calls and assisted customers with issues pertaining to prescription refills, questions, or any other concerns they may have

●Cleaning of all pharmacy equipment to maintain a sanitary and hygienic environment

Jewelry Sales Associate & Softlines

Kmart October 2007-January 2012

14950 Lorain Rd., Cleveland, OH 44109 1-866-***-****

●Hired as seasonal cashier, promoted to jewelry sales associate within two months

●Steady flow of customer base with jewelry sales and layaway

●Stocked, replenished, and organized inventory to maintain accurate and attractive merchandise displays highlighting sale items and holiday items

●Provided outstanding customer service and received multiple customer compliments and positive feedback

●Cash handling procedures through register

●Merchandised, straightened, and fronted shelves every evening before end of shift for the children’s department, infant’s department and ladies’ accessories to maintain a shoppable appearance

Training & Certifications:

Registered Pharmacy Technician

2022

American Red Cross CPR & First Aid Certified

2012-Present

CPI Certification: Non-Violent Crisis Intervention

2012-Present

Medication Administration (Yearly) Education:

2012-Present

Tri-C Community College College of Business

1986

North Olmsted High School High School Diploma