PATRICIA TESKE

***-*** * **** ** · Newark, NJ ***07 · Cell 862-***-****

Email: adwult@r.postjobfree.com

Professional Summary

Outgoing and customer-oriented Patient Access Specialist believes strongly in good customer service delivery during patient registration process. Bilingual in Spanish which is beneficial for my career, I also have strong organizational skills and my work ethic are key to my success in the healthcare setting. During my thirty years as a patient registrar I have developed a superior interpersonal and oral communication abilities with patients, co-workers and physicians.

Core Qualifications

Strong focus on good customer service delivery

Solid skill at patient registration procedures

Strong telephone and communication abilities

Good knowledge of medical terminology, diagnostic CPT 10 codes and insurance verification

Understands patient confidentiality and HIPAA rules

Excellent data entry and patient interviewing skills

Clear understanding of insurance options that are available to patients

Strives to make patient registration process as pleasant as possible

Excellent interpersonal skills

Collecting patient’s documentation for the registration process

Knowledgeable with the following applications systems: Sorian, Athenia, Cerner, Epic, Tele-Tracking, SMS, Relay, Picis, Ahiqa and Passport

EXPERIENCE

04/2018 – PRESENT

SENIOR PATIENT ACCOUNTS REPRESENTATIVE, St. Joseph’s medical center

Interviewing patients as they came into the hospital as a frontline staff.

Utilizing excellent customer service skills to gather needed information.

Entering patient data into the hospital’s electronic system.

Reports and charging out super bills for patient’s accounts

05/1989-PRESENT

SENIOR PATIENTS ACCESS CLERK/UNIT CLERK, ST MICHAEL’S MEDICAL CENTER

Interviewed patients as they came into the hospital as a frontline staff.

Utilized excellent customer service skills to gather needed information.

Entered patient data into the hospital’s electronic system.

Trained and supervised employees

Bed coordinator of 100 to 250 inpatient hospital beds

Obtained NOA for emergency room admissions and collecting co-payments

EDUCATION

06/1974

EAST SIDE HIGH SCHOOL, DIPLOMA