Matthew Gavin

Information Technology Specialist

Enthusiastic Google IT Support Certified

professional with 4 years of experience seeking to help the IT Support Department with providing

terrific troubleshooting and good interpersonal

skills to assist customers with computer related

issues.

adwulm@r.postjobfree.com

860-***-****

Manchester, CT, United States

linkedin.com/in/matthew-gavin-

056978168

WORK EXPERIENCE

IT Support Technician level 1

Quaker real estate

11/2022 - 04/2023,

•.Assisted over 100 end users installing VPN software on their PC

• Assists in the delivery of services as it relates to installation, configuration and troubleshooting of computer systems, printers and network connectivity.

• imaging, configuring systems issued to users, decommission retired systems.

Ad-hoc project support requests as needed

Experience in creating Mail Accounts, Distribution Lists, Security Groups and Shared Mailboxes via outlook Exchange

Helped user set up and troubleshoot RSA VPN

Follow-up, track action items and other administrative functions as necessary

Worked on a on call schedule weekly

Give users admin rights to database servers

IT Support Specialist

RCN Capital

03/2021 - 11/2022,

Responsible for performing first-level IT support on issues regarding the use of software, hardware, telephony, and wireless communications devices.

Respond to calls from clients reporting local network connectivity issues as well as problems with computer hardware and software applications.

Responsible for troubleshooting any issue regarding an application or software

Worked with Active Directory to build user network profiles, reset passwords, unlock accounts, etc.

Deployed New PCs at workstations

Responsibility for IT asset management

Using Service now as my ticketing system

On call work on the weekends

SKILLS

PC & MS Office proficient Microsoft Excel

LAN / Connectivity issues SCCM

Active directory Service now Citrix

Mac support Windows

Mobile / Printer troubleshooting

Ticketing system McAfee

Software testing and training MAC laptops

Windows Active Directory Blend Systems

TCP/IP Windows configuration and deployment

Desktop Support Application support

Incident ticket resolving Blacknight

ServiceNow office 365 prepare agendas

scan documents windows RDBMS

Microsoft office office suite

CERTIFCATIONS

Google IT support Certification (11/2019 - Present) Bachelors degree - Information technology -

completed (09/2017 - 06/2019)

Achievements/Tasks

Achievements/Tasks

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