Systems Administrator It Support

Eleni Worku

Pro le System Administrator with an experience of system maintenance, IT support,

managing IT projects, mentoring and leadership.

Skills

Computer Skills

Project Management

Communication Skills

Customer Service

Attention to Detail

Work History

2022-08 - Current Field Systems Technician

OTG Management Inc., SILVER SPRING, United States

Supported IT end-user concerns using troubleshooting and root cause analysis to resolve issues.

Installed and wired system devices using standard product setup and electrical knowledge.

Hooked up systems to specified panel mountings of particular devices. Accessed electronic customer ticket system for tracking incidents, work orders, and projects related tickets.

Modified, maintained, or repaired electronic equipment or systems to achieve proper functioning.

Installed and maintained 200 iPads, computers, cameras, speakers Register and maintained devices on the Meraki cloud. 2019-09 Co-founder and CEO

Addis Software PLC

M AY 2 021

Develop high quality business strategies to be the leading tech company in the country

Oversee all operations and business activities to ensure they produce the desired results and are consistent with the overall strategy and mission Recruiting and training talents

Managing over all finances

Silver Springs, Maryland 20904

571-***-****

**************@*****.***

Nurturing open, transparent and inclusive work culture Develop and implement on-line strategy and SEO implementation Build trust relations with clients

2017-08 Systems Administrator

CNET Software Technologies

A UGUST 2019

Installing, upgrading, configuring and training CNET ERP software on 200+ client computers, servers, POS machines in restaurants, gyms, parking facilities, and management offices

Troubleshooting and providing technical support to CNET Clients on phone, on site and remote

Write escalation cases and submit to development team Creating and managing system permissions and user accounts Perform routine/scheduled audits of the systems, including all backups Lead desktop and helpdesk support efforts, making sure all desktop applications, and related equipment problems are resolved Education

BSc in Software Enginnering, Addis Ababa University O C TO BER 2012 — J U LY 2 017

Extra-curricular activities

Women Techmakers Ambassador, Google, Addis Ababa

2018-09 A PRIL 2021

Empowering 700+ Women Techmakers Addis Ababa community through organizing events, public speaking, creating content, and mentoring Details

Silver Spring

Education

2012-10 - 2017-07 Bachelor of Science: Software Engineering Addis Ababa University - Addis Ababa, Ethiopia

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