Taking customer requests, helping customers when they are not sure

JOYCE LEWIS

Georgia

********@*****.***

Ideally suited for a fast-paced work environment that encourages employees to focus on building their skillset and still be able to balance work and life. I bring cheer, excellent customer service, compassion, and a sunny disposition wherever I go.

EXPERIENCE

WORKING SOLUTIONS:

JULY 2021- CURRENT

ZILLOW- CONNECTIONS SPECIALIST IS ASSIGNED LEADS DAILY, CONVERTS THOSE LEADS TO APPOINTMENTS, AND PROVIDES BEST-IN-CLASS CUSTOMER SERVICE TO HELP HOME SHOPPERS BECOME HOMEOWNERS.

SABRE- PROVIDES DISTRIBUTION, OPERATIONS, AND MARKETING SOLUTIONS TO HELP HOTELIERS ACHIEVE COST SAVINGS, INCREASE REVENUES, AND PERSONALIZE SERVICE TO THEIR GUESTS.

OCTOBER 2013 – DECEMBER 2022

CUSTOMER SERVICE SPECIALIST, WALMART

GREETED CUSTOMERS TO FACILITATE SERVICES, DETERMINE SERVICE NEEDS AND ACCURATELY INPUT ORDERS INTO ELECTRONIC SYSTEMS.

REVIEWED ACCOUNT AND SERVICE HISTORIES TO IDENTIFY TRENDS AND ISSUES.

INFORMED CUSTOMERS ABOUT BILLING PROCEDURES, PROCESSED PAYMENTS AND PROVIDED PAYMENT OPTION SETUP ASSISTANCE.

CULTIVATED IMPACTFUL RELATIONSHIPS WITH CUSTOMERS AND DROVE BUSINESS DEVELOPMENT BY DELIVERING PRODUCT KNOWLEDGE.

MONITOR SHRINK AND ENCOURAGE CUSTOMERS TO USE SELF-CHECKOUT PROCESSES.

DEMONSTRATED FULL STORE EXPERTISE ON MERCHANDISE LOCATIONS, ENABLING OPTIMUM SERVICE TO INQUIRING CUSTOMERS.

TRAINED NEW EMPLOYEES EACH QUARTER IN PROCEDURES AND POLICIES TO MAXIMIZE TEAM PERFORMANCE.

WORKED WITH MANAGERS TO DEVELOP SERVICE IMPROVEMENT INITIATIVES.

MAINTAINED REVENUE STREAMS BY EXHAUSTING EVERY OPTION BEFORE OFFERING REFUNDS.

REDUCED PROCESS LAGS AND EFFECTIVELY TRAINED TEAM MEMBERS ON BEST PRACTICES AND PROTOCOL.

ADDRESSED CUSTOMER SERVICE INQUIRIES QUICKLY AND ACCURATELY.

MAINTAINED CALM, FRIENDLY DEMEANOR WITH UPSET CUSTOMERS TO DE-ESCALATE STRESSFUL SITUATIONS.

2

EVALUATED CUSTOMER ACCOUNT INFORMATION TO ASSESS CURRENT ISSUES AND DETERMINE POTENTIAL SOLUTIONS.

ESCALATED CUSTOMER CONCERNS, STORE ISSUES AND INVENTORY REQUIREMENTS TO SUPERVISORS.

CONSULTED WITH CUSTOMERS TO DETERMINE BEST METHODS TO RESOLVE SERVICE AND BILLING ISSUES.

EDUCATION

1983

CARLSBAD SENIOR HIGH, HIGH SCHOOL DIPLOMA

SKILLS

Time management

Scheduling and processing

Quick learner and self-starter

Shrink and loss management

Self-motivator

Leadership

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