Service Representative Data Entry

SUSAN KRAFT

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Professional Summary

Motivated to address customer concerns directly and efficiently, develop proactive solutions, and implement corrections quickly.

Skills

© Customer service © Retail store support

© Data entry ¢ Complaint resolution

© Technical support © Creative problem solving

© Strong verbal communication © Good listening skills

© Extremely organized © Computer proficient

© Quick learner

Education

High School - 1992

Homestead High School - Mequon, WI

Work History

Customer Service Representative - November, 2021 to Present

Sykes( sites, foundever)

© Have excellent listening skills, including the ability to recognize the problem, show empathy and concern for the person's situation, analyze the

root cause, and ensure a resolution.

Sales Associate - March, 2021 to June, 2021

Walmart - Alexander City, AL

Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

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