Claims Coordinator Customer Service
Resume:
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TENECIA L. SYAS
*******@*****.***
**** ***** **. ******, ** 75126
Richland College
Dallas, TX
East Field College
Mesquite, TX
Complaint Resolution
Effective communication
Adaptability to Change
Teamwork/Collaboration
Strong Leadership
Technology Proficient
Proficient in Xactimate/Xactanalysis
Experience Symbility
were in compliance with Mercury/Liberty Mutual/Safeco standards and policy. Evaluated and settled claims efficiently and effectively ensured that all claims Used the following software to comprise/revise estimates: Navigator, Xactanalysis, CoreLogic Symbility and Mobile Claims 1 year of experience assisting a licensed adjuster prepare and analyze claim reports including automobile and residential insurance claims Inspected property and physical damage to determine the extent of liability to the insurance company
Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime
Provided exemplary level of customer service to all individuals, including clients and company personnel
Determined and recommended methods to address improvement opportunities
Updated and maintained database of existing and potential customers in Transact, CCD and META Source
Responsible for reviewing and verifying META Fraud Detection/Supporting Documents P&P were accurate
Cross trained agents, facilitators and management in Fraud Detection/Supporting Documents queue in META Source CLAIMS COORDINATOR
ADJUSTER ASSISTANT
CLAIMS REVIEW
Dedicated results-driven professional offering a diverse skill set towards meeting the goals and vision of your organization. Whilst providing excellent communication, punctuality and quick decision making skills.
State Farm: Property, Estimatics and Auto
TX (DHS- 2965328)
MS- 10934704
OK- 300-***-****
LICENSES
CERTIFICATIONS
ADDITIONIAL SKILLS
EDUCATION
BSA Claims, HOUSTON, TX/ NOV 2020 -DEC 2021
THEBEST CLAIMS SOLUTIONS, HOUSTON, TX / FEB 2022 - DEC 2022 ALLCAT CLAIMS SERVICE, DALLAS, TX / JUN 2016 - OCT 2020 from TXL, ATO, Fraud App and ExHR alerts
Responsible for reviewing customer accounts and individual transactions that EXPERIENCE
CAREER OBJECTIVE
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