Service Representative Administrative Assistant
Resume:
Quintasha Williams
Chicago, IL, 60653
*********.********@*****.***
CAREER OBJECTIVE
Adaptable professional with 20+ years of experience and a proven knowledge of customer service, executive support, and confidential correspondence. Aiming to leverage my skills to successfully fill any qualifying role at your company.
PROFESSIONAL EXPERIENCE
Evolent Health Chicago, IL
Interim Team Lead/Customer Service Representative Dec 2018 – Apr 2021
Assist Supervisor on the development and implementation of policies and procedures as needed to support Service Center functions.
Ensures staff has access to necessary policies, procedures, training, and other resources necessary to complete their responsibilities, and that policies and procedures are updated as necessary.
Undertake coaching and training to improve employees’ performance.
Monitor work to identify issues and track progress.
Serve as a conduit between the call center management and agents.
Take agents’ views and feedback on board, with an aim to improve their workplace experience.
Make sure agents keep company values, best practices and more in mind.
Respond to member/provider/agent/broker inquiries via telephone regarding health insurance benefits, eligibility, and claims.
Analyze problems and provide correct information and solutions.
Communicate monthly messages to providers on a specific need’s basis.
Deal tactfully and empathetically with customers.
Establish and maintain effective working relationships with the physician office staff.
Read, comprehend, and verbalize processes and procedures of the organization and of health insurance coverage.
K&T Kustom Kreations Chicago, IL
Executive Assistant/Event Planning Manager May 2004 – Present
Consult with customers to determine objectives and requirements for events such as meetings, conferences, and conventions.
Review event bills for accuracy and approve payment.
Evaluate and select providers of services according to customer requirements.
Plan and develop programs, agendas, budgets, and services according to customer requirements.
Negotiate contracts with such service providers and suppliers as hotels, convention centers, and speakers.
Hire, train, and supervise volunteers and support staff required for events.
Direct administrative details such as financial operations, dissemination of promotional materials, and responses to inquiries.
Monitor event activities to ensure compliance with applicable regulations and laws, satisfaction of participants, and resolution of any problems that arise.
Chicago Public Schools Chicago, IL
Administrative Assistant Oct 2015 – Jul 2018
Prepare invoices, reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, database, or presentation software.
Conduct research, compile data, and prepare documents for consideration and presentation by executives, committees, and boards of directors.
Attend meetings to record minutes.
Greet visitors and determine whether they should be given access to specific individuals.
Supervise and train other clerical staff and arrange for employee training by scheduling training or organizing training material.
Interpret administrative and operating policies and procedures for employees.
Citibank Las Vegas, NV
Customer Service Representative May 2009 – Apr 2010
Advise customers of necessary actions and strategies for debt repayment.
Answer customer questions regarding problems with their accounts.
Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
Receive payments and post amounts paid to customer accounts.
Record information about the financial status of customers and status of collection efforts.
EDUCATION
COLORADO TECHNICAL UNIVERSITY Colorado Springs, CO
Completed coursework towards B.A. Business Administration (Nov 2015)
QUINTASHA TAYLOR Chicago, IL
High School Diploma (Jun 1993)
ADDITIONAL SKILLS
Fluent in English (speaking and writing)
Advance knowledge of Outlook
Word, Excel, PowerPoint, Photoshop
REFERENCES
REBECCA SHAW, EDUCATOR, GEORGIA SCHOOL DISTRICT
773-***-**** - *********@*****.*** - Friend
PAMELA PRICE, DIRECTOR, CHICAGO PUBLIC SCHOOLS
773-***-**** - ******@***.*** - Former manager
JENNIFER EGNOR, TRAINER, T-MOBILE
702308615 - Former co-worker/Friend
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