Information Specialist Support Associate

Sharon R. Crawford

*** ******** ***. ** * Warren, OH 44483

Phone: 330-***-**** * Email: ***********@***.***

OBJECTIVE

Seeking a professional organization that is looking for a qualified candidate to become a part of the team. The position that I am seeking will offer room to grow, and reward the employee who displays the skills, the attitude, and that strong drive to be successful in the organization.

EMPLOYMENT HISTORY

The Rhode Island Department of Health

Eight Eleven Group/ Brooksource

Position: COVID Information Specialist Start date: 1/03/2021 – End date 10/18/2022

Information Specialist COVID-19 Group

Responsibilities: Provide support during the pandemic, COVID-19 guidelines, regulations, and quarantine information. Up-to-date training on the latest COVID-19 statistics, vaccine information, testing, and variants. Support and understanding for the residents and businesses of Rhode Island during our nation’s struggle with the COVID Pandemic. In addition, offering residents from Out-of-state traveler information regarding testing and masking regulations when coming to or from the state of Rhode Island. Provide approved facts from the Rhode Island Department of Health and the CDC to those who have questions, further assistance directed to the qualified department of professionals and experts and follow all HIPAA guidelines to maintain strict confidentiality. Recognize and refer those in need of immediate medical treatment to 911 or the most appropriate action. Refer non-emergency medical issues to our extensive medical staff on call.

Experience with REMOTE work: I have a dedicated office space, and high-speed internet that can be hard-wired or work wirelessly depending on which produced the best result. Capable of following all company security requirements and protocols including a dedicated laptop for work, password protected, used only by me. Maintain a professional attitude and demeanor while working remotely.

PROMOTED within the Rhode Island Dept. of Health/Brooksource:

Position: Level 2 Escalations dept.

Responsibilities: Promoted from Level 1, COVID Information Specialist to Level 2 Escalation Dept. in December of .2021. Level 2 handled requests and problems that could not be properly addressed by the Information team: Calls for missing results, Urgent travel issues, Vaccination appts., and vaccination records/cards, Supervisor calls, Urgent medical care, and urgent assistance for those hit hardest by the pandemic: For housing, food, financial, COVID tests, transportation, treatment, and in some cases just listening and having the experience effectively help with a solution.

Panera Bread Fresh Dough facility, Warren OH

Position: Associate, Trainer/Supervisor Start date 11/2016 – End date: 01/2021 Responsibilities: Follow food safety guidelines, training new employees for the position which would include: Safety working with food products, Machinery, and all equipment that is used in the manufacturing of Panera products in the Fresh dough facility, dangerous materials, first-aid, Fire safety and evacuation. I followed a continued training regimen to stay up to date in the appropriate handling of food, and manufacturing equipment. CPR course certified, able to lead in a situation where CPR is necessary until the appropriate emergency medical team arrives.

West Teleservices Inc., Niles OH

Position: Hired as Technical Support associate and promoted following training to the position - Advanced Technical Support/Supervisor-Commitment team (Network issues)

Recognizing and troubleshooting network issues for AT&T iPhone center. Assist callers with all phone models, primary focus on assisting iPhone customers. Promoted after training into the position of Advanced Technical support/Supervisor Commitment team. Responsible for assisting callers with network issues. Offering technical support for iPhones, and all models of smartphones including Android devices using AT&T service. Handling supervisor calls to reach a solution that is satisfactory for both the company and client.

Auto Trader/Mini Merchant, Boardman OH

Position: Inside Commercial Advertising Sales PROMOTED to Outside Commercial Advertising Representative

Time employed: Approximately 2 years.

Responsibilities: Cold calling, maintaining existing accounts, scouting new accounts, working with the Creative department to style clients’ ads to their specifications, Advertising approval, and contract signing. Meeting deadlines and Sales expectations, in this position I exceeded my weekly quota every week and I was awarded the open position for Commercial Outside advertising representative.

Tribune Chronicle, Warren OH.

Position: 2 years - Advertising Sales Representative (Classified dept.)

Dillen Products, Middlefield OH

Position: 1 year - Human Resource Assistant

Henn Workshops Inc., Lordstown OH

Position: 1 1/2 years - Purchasing Clerk

** More Information on employment History by request **

Excellent References available by request

SKILLS AND ACHIEVEMENTS

Recent experience with Salesforce, and Slack, experience and education in Sales (Selling skills training, member of the Business Professionals of America, various Sales courses and seminars), Proven effective written and oral communication skills, and office skills that include top typing skills, 85 to 90 WPM with accuracy (2-year typing course provided with my technical schooling program in Computer/Word Processing field). Payroll for 500+ employees using the Kronos system. Legal and Medical terminology and transcription, computer office program experience including MS Word, and Excel. I have been working remotely for the past two years, I have a quiet home office where I am equipped to work professionally as a remote employee. High-speed internet that is hard-wired but can be used wirelessly as needed.

EDUCATION

Graduate of Newton Falls High School, Newton Falls, OH - Academic Studies

Graduate of a 2-year program in Word Processing, Computer programs

Trumbull County Joint Vocational School, Champion OH

South University (Online) – Studied Criminal Justice for approximately 1- year, no degree.

Senior Class President – Junior year Vice President

Achieved awards academically – Being named: “Most Positive Personality”

Recognition in Professionalism awarded by the BPA, Columbus OH

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