Desk Technician Network Administrator
Resume:
VICTOR W. GREGG
Round Rock, Texas 78664
***********@***.***
OBJECTIVE
To create, serve and maintain a relationship with clients, working together serving SAN Storage, Desktop, Laptops, Networks and Mobile devices. This position interfaces directly with customers and various departments, troubleshooting servers, security, networking and wireless issues. From the time the issue starts, to the final resolution. Making the customer feel number #1, while providing professional, fast and efficient job completion.
Job Related Summary:
10+ years of experience in Storage, Racking, Cabling, Configuration and Monitoring of systems
Public Trust Security Clearance
Storage HP, SAN, Dell
VMware View
AWS
VMware ESX/ESXi
iSCSI-target (open source version), NFS servers
CI/CD for various projects using Jenkins, GIT, Maven and shell scripts
Microsoft Certified Professional ID: 7231772.
Candidate availability: Immediate.
Local candidate.
Good communication and interpersonal skills.
Education:
CCNA Series/CCNA Security, Austin Community College, Austin, TX, November 2012-February 2013
VMware/vSphere, Austin Community College, Austin, TX, November 2012- February 2013
MCITP 2008r2, Austin Community College, Austin, TX, November 2012- February 2013
Linux Red Hat, Austin Community College, Austin, TX, February 2010
CISSP, Austin Community College, Austin, TX, February 2010
MCSE 2003, Austin Community College, Austin, TX, August 2008
CompTIA A+, Austin Community College, Austin, TX, May 2007
CompTIA Network+, Austin Community College Austin, TX, July 2007
CompTIA Security+, Austin Community College, Austin, TX, December 2007
Associate Degree, ITT Technical Institute, Austin, TX, June 2005
Vocational, Mansfield Business School, Austin, TX, June 1992
Certifications:
Microsoft Certified Professional ID: 7231772
Microsoft Certification Exams Completed Successfully
642, Windows Server 2008 Network Infrastructure, Configuring, December 11, 2009
640, Windows Server 2008 Active Directory, Configuring, November 20, 2009
643, Windows Server 2008 Application Services, Configuring, January 28, 2010
Professional Experience:
HPE/ WIPRO, Austin, Texas May 2022 – November 2022
Job Title: HP OneView Validation Technician
Familiar with HP OneView Composer, HP Synergy 12000 Frame and Synergy 360/480Gen10 server hardware testing, test automation scripting in Python, Gathering data with scripts
Gathering, processing, and summarizing test data and results,
Intel Corporation/HCL, Austin, Texas September 2021 – May 2022
Job Title: Validation Technician
Familiar with Linux OS, server hardware testing, test automation scripting in Python, Gathering data with scripts
Gathering, processing, and summarizing test data and results, Setting up test beds for SI testing (High BW Scopes and BERT Scopes)
Setup PCIe electrical testing for Gen3.0, Gen4.0 and Gen5.0
Experience and understanding of using PCIe test fixtures, Experience with system function, stability, and power consumption testing, Experience with stress test tool with CPU, memory, storage, I/O subsystem
and with server BMC
Setup laboratory test equipment, such as oscilloscopes, spectrum analyzers, and voltmeters
Setup environmental testing fixtures and chambers
Veterans Administration/APEX, Austin, Texas March 2019 – March 2020
Storage Engineer – AppDynamics Command Center Operator
As a Senior System Administrator on the Monitoring Team, create plans to assure effective management, operations, and maintenance of systems and/or networks. Manage and prioritize work and identify high risk critical problems and dedicate appropriate resources. Monitor systems and networks to include high volume/high availability systems.
Responsibilities: Utilized Microsoft System Center Configuration Manager (SCCM) for Imagining/ updates/ Large scale software deployments/ compliance and disk encryption (BitLocker)
Utilized Power-shell scripting to push updates through WSUS, Move and transfer files/folders for relocation and Backup.
Updated powerShell script which interface with AWS cloud API for the deployment of 300 data servers for application optimization thereby reducing the autoscaling time to 50secs
Active Directory 2008/2012 Management and Support
Virtualization (VMware & AWS) and Linux / Microsoft Windows platform support
Provide configuration, installation and maintenance support for the tiered backup solution, network infrastructure and security configurations within the environment.
Executed AWS services, encompassing EC2, VPC, S3, Route53, EBS, SWS, SNF, auto-scaling, and load-balancing
Introduced Solid State Drives(SSD) technology into Dell Compellent SAN environment as a based storage solutions
Participate in SAN Server administration, implementation documentation, security implementation, upgrades, network monitoring and management using Solar winds Wireshark, design, development, testing and implementation of hardware schemes.
Department of Defense – DXC/Hewlett Packard San Antonio, Texas February 2018 – May 2018
Position: Storage Area Network Administrator - Blade Server Administrator
Responsibilities:
Support datacenters with about 3000 virtual servers. Monthly server patching, troubleshooting dealing with the datacenter infrastructure.
Sustainment of DoD datacenter infrastructure on 24/7/365 Operations
Blade Sever Admin
Assist with deploying updates and upgrades to VMware products
Dealing with enterprise level servers
SAN infrastructure
Texas Health & Human Services Austin, Texas April 2013 – May 2018
Storage Area Network Administrator - Server Admin
Responsibilities:
Collaborate in the Daily configuration, installation, maintenance, tuning and troubleshooting of multiple Dell Servers and Dell Compellent storage area networks (SAN) using Commvault by Simpana in the customer environment, including support of file systems, database repositories and software packages.
Updated powerShell script which interface with AWS cloud API for the deployment of 300 data servers for application optimization thereby reducing the autoscaling time to 50secs
Utilized Microsoft System Center Configuration Manager (SCCM) for Imagining/ updates/ Large scale software deployments/ compliance and disk encryption (BitLocker)
Utilized Power-shell scripting to push updates through WSUS, Move and transfer files/folders for relocation and Backup.
Installed and configured the Vmware ESXi as well as installed and verified drivers
Active Directory 2008/20012 Management and Support
Provide configuration, installation and maintenance support for the tiered backup solution, network infrastructure and security configurations within the environment.
Introduced Solid State Drives(SSD) technology into Dell Compellent SAN environment as a based storage solutions
Participate in SAN Server administration, implementation documentation, security implementation, upgrades, network monitoring and management using Solar winds Wireshark, design, development, testing and implementation of hardware schemes.
Laptop/desktop Deployments/ User Support/Training (Windows and Macs)
Symantec/ Endpoint and PKI security /2FA/ Smart Card /Ping ID
Windows 7/10 Enterprise/ Microsoft office 365/2016 suite
Printer / Fax Deployments and Break/Fix
IT Equipment and Supplies Procurement
Hewlett-Packard Austin, Texas March 2015 - May 2015
Shift Lead - Server & StorageAdmin
Responsibilities:
Worked on imaging HP DL385-DL585-DL980s and Blade Enclosures servers full and half heights, server upgrades, built and configured server hardware to include operating system installation, rack preparation and network configuration.
Install/Configured/Maintain Microsoft Server 2008/2008r2, System administration of Windows Server 2008r2/2003, Hyper-V/VMware VSphere, Microsoft Exchange Server 2007/2010, SQLSERVER 2008/2005, SharePoint 2010, TMG 2010, System Center Configuration Manager, System Center Operation Manger, MS CRM and other MS Server solutions, System Administration of Active Directory, DNS, DHCP, user account management for Exchange and other Server Environments.
Installed Linux Red Hat and maintain installation and configuration procedures.
Installed HP UNIX Itanium/PA RISC hardware, connect LAN/SAN and configure consoles.
Veterans Administration/Hewlett-Packard Austin, Texas May 2011 - September 2012
Server/Storage Admin
Responsibilities:
Involved in day to day backup and storage operations that involve media tapes, Used backup software Data Protector 7.
Involved with ESL 712e tape libraries which include troubleshooting and operation of the machine remotely.
Worked on imaging HP DL385-DL585-DL980s and Blade servers full and half heights, server upgrades, built and configured server hardware to include operating system installation, rack preparation and network configuration.
Installed and configured the App Studio on servers, Installed the App Studio software on the servers designated the configuration server, Configured the App Studio configuration servers for a new or existing deployment.
Install/Configured/Maintain Microsoft Server 2008/2008r2, System administration of Windows Server 2008r2/2003, Hyper-V, Microsoft Exchange Server 2007/2010, SQLSERVER 2008/2005, SharePoint 2010, TMG 2010, System Center Configuration Manager, System Center Operation Manger, MS CRM and other MS Server solutions, System Administration of Active Directory, DNS, DHCP, user account management for Exchange and other Server Environments.
Installed Linux Red Hat and maintain installation and configuration procedures.
Racked and installed HP UNIX Itanium/PA RISC hardware, connect LAN/SAN and configure consoles.
Installed SQL Server prerequisites if they are not already on the computer, .NET Framework 3.5 SP1, SQL Server Native Client, SQL Server Setup Support Files
Install new/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements
Develop and maintain installation and configuration procedures.
Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
Perform daily backup operations, ensuring all required file systems and system data are
successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
Provided server hardware technical support for all IM Proliant systems deployed in Austin/Houston in addition to providing escalation support worldwide. Managed Hyper-V Manager, Manage Failover Cluster Manager, Configure HP System Management.
Managed and performance tuned server hardware and operating systems, set up connectivity to external storage and data sources (includes an Infini band/Cisco Nexus 2232/5596 network) and integrated the grid within the infrastructure.
Provided configuration, installation and maintenance support for the tiered backup solution, network infrastructure and security configurations within the environment.
Participate in SAN Server administration, implementation documentation, security implementation, upgrades, network monitoring and management using Solarwinds, WireShark, design, development, testing and implementation of hardware schemes.
Citigroup/Hewlett-Packard September 2010 - May 2011
HP Services Resident Engineer
Responsibilities:
Worked on imaging servers, server upgrades, built and configured server hardware to include operating system installation, rack preparation and network configuration.
Installed and configured the App Studio on servers, Installed the App Studio software on the servers designated the configuration server, Configured the App Studio configuration servers for a new or existing deployment.
Installed SQL Server prerequisites if they are not already on the computer, .NET Framework 3.5 SP1, SQL Server Native Client, SQL Server Setup Support Files
Managed Hyper-V Manager, Manage Failover Cluster Manager, Configure HP System Management.
Maintained server standards and provided testing for new server implementations.
Worked on spec server hardware to meet requirements as outlined by customer needs.
Provided server hardware technical support for all IM Proliant systems deployed in Austin/Houston. Also, provided escalation support worldwide.
Involved with Compaq Proliant server hardware.
Racked and installed HP UNIX Itanium/PA RISC hardware, connect LAN/SAN and configure consoles.
Racked network switches for infrastructure requests and configure switch IP for access.
Involved in break/fix troubleshoots.
Hewlett-Packard March 2007 - April 2010
Austin DC Operations Lead Technician
Project: ESL - HTS
Responsibilities:
Involved in day to day backup and storage operations that involve media tapes.
Involved with ESL tape libraries which include troubleshooting and operation of the machine remotely.
Used backup software Data Protector.
Worked on imaging HP DL385-DL585-DL980s and Blade servers full and half heights servers, server upgrades, build and configuring server hardware to include operating system installation, rack preparation and network configuration.
Install/Configured/Maintain Microsoft Server 2008/2008r2, System administration of Windows Server 2008r2/2003, Hyper-V, Microsoft Exchange Server 2007/2010, SQLSERVER 2008/2005, SharePoint 2010, TMG 2010, System Center Configuration Manager, System Center Operation Manger, MS CRM and other MS Server solutions, System Administration of Active Directory, DNS, DHCP, user account management for Exchange and other Server Environments.
Analyze Plan, and Implement, Maintain MS Server Operating Systems, Mail Servers, TMG
SQLSERVER, SharePoint Server, Hyper-V, System Center Configuration Manager, System
Center Operation Manger, MS CRM and other MS Server solutions to supporting all business processes
Install new/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
System administration of Windows Server 2008/2003, Hyper-V, Exchange Server 2010,
SQLSERVER 2008/2005, SharePoint 2010, TMG 2010, System Center Configuration Manager
System Center Operation Manger, MS CRM and other MS Server solutions
System Administration of Active Directory, DNS, DHCP, user account management for Exchange and other Server Environments.
Develop and maintain installation and configuration procedures.
Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
Managed Hyper-V Manager, Manage Failover Cluster Manager, Configure HP System Management.
Maintained server standards and provide testing for new server implementations.
Worked on spec server hardware to meet requirements as outlined by customer needs.
Provided server hardware technical support for all IM Proliant systems deployed in Austin/Houston in addition to providing escalation support worldwide.
Worked on Compaq Proliant server hardware.
Racked and installed HP UNIX Itanium/PA RISC hardware, connect LAN/SAN and configure consoles.
Racked network switches for Infrastructure requests and configure Switch IP for access.
Managed break/fix troubleshooting.
Lead onsite HPCC/SAN installation.
Sweet Home Baptist Church of Round Rock June 2006 - January 2008
Network Administrator/Media Director
MRSW Management, LLC January 2005 - January 2006
Manager/Lead Technician Break/Fix
Harte Hanks (Microsoft) January 2004 - January 2005
Microsoft Help Desk Technician
Americus Oil Marketing Director November 1999 - January 2004
Austin Area Urban League Computer/Career Instructor April 2000 - April 2001
Dell Computer Corporation Sales Representative July 1999 - August 2000
GSG, Inc. Engineering Firm Office Manager/Bookkeeper January 1999 - July 2000
Sysco Food Services Admin Assistant to VP, Merchandise January 1997 - January 1999
Texas Higher Education Administrative Technician January 1993 - January 1997
Coordinating Board
U.S. Marine Corp. Operational Communications Specialist January 1985 - January 1989
Publications
N/A
Total Years of Professional Experience
25
Hardware Experience
Hardware
Years of Experience
Year Last Used
RISC - IBM RS6000, HP 9000
10
2018
80-86 - HP Proliant, Dell PowerEdge, Dell M1000E Blades, HP c7000 Blades
15
Current
SAN - HP 3PAR, HP MSA, Dell Equalogic
10
2018
SAN/NAS – Synology, Lenovo
10
Current
Network – Cisco ASA, Cisco Catalyst
5
2018
Software Experience
Software
Years of Experience
Year Last Used
Operating Systems -, HPUX, AIX, Linux, Windows
12
2018
Scripting - VB script, PowerShell, Shell script
5
2018
Database – Microsoft SQL T-SQL, MySQL
5
2018
Cloud – VMware, Hyper-V, AWS
10
Current
Veteran Status
Honorable Discharge, US Marine Corps
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