Center Representative Service

JARED JEUNE

404-***-**** *******@*******.***

Knowledgeable and dedicated professional with extensive experience in Customer Service. A solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses. BUSINESS SKILLS

Market Research, Email Marketing, Project

Management, Critical Thinking, Productivity

Improvement, Technical Support, Interpersonal Skills, Public Speaking, Saas Sales, Customer Retention

Strategies, Data Entry and Maintenance, Courteous

with Strong Service Mindset, Strong Analytical and Problem-Solving Skills, Inbound and Outbound

Calling

SOFTWARE/ Technology Microsoft Office

(Word, Excel, PowerPoint), Social Media

Platforms, Zendesk, Google Suite, SQL, IBM

SPSS Statistics, Sharepoint

Customer Service Representative, 08/2016 to Current Publix Super Markets Inc

Identified opportunities and develop strategic plans for the Deli department. Collaborated with management to develop plans to increase sales for the deli department. Led a team of 6 to accomplish department financial goals by increase revenue by 25%. Maintained focus to deliver multiple customers' requests in a timely manner. Provided premium Customer Service.

Call Center Representative -Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information. Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants. Responded to customer requests for products, services and company information. Provided primary customer support to internal and external customers. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Recommended products to customers, thoroughly explaining details. Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Leveraged sales expertise to promote products and capitalized on upsell opportunities. Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Communicated with vendors regarding backorder availability, future inventory and special orders. Evaluated account and service histories to identify trends, using data to mitigate future issues. Project Management: The Logan's Organization

Issued practical technological skills for obtaining and assessing user essential for the development of project management standards and strategy.

Covered a range of project management tasks, identified project support resources and oversaw all relationships with ongoing support as well as other clients. Aided in overseeing and doing research on project-related documents, profitability goals, and activity requirements.

Used multitasking, initiative, focus on research, and teamwork Developed a daily statistic to monitor project operations by utilizing PowerPoint, Excel, and Microsoft in the solicitation for proposals.

Supported all departments and responded to any questions pertaining to project duties effectively and procedures.

Conducted consumer research to find the best options and execute them, having a positive effect on quality assurance equipment.

Professional Sales: The Garrison Collection

Interacts with the account development group to exchange ideas on unique brands, goods, and/or industries that will advance the market and commercial services industry. I collaborated with the sales director to anticipate potential earnings properly by brand portfolio and by the location.

Maintained long-term clients who were not handled by the account's top managers. Informed executives of problems that don't measure up to customer requirements to allow them to get involved and address the issues.

Created sales demonstrations for conceivable qualified leads. In order to Increase the number of new clients, conducts the marketing outcomes.

Carried out key industrial strategy implementation, contributing business and customer recommendations to sector divisions.

Brand elements were offered, obstacles were handled, bids were prepared, and sales were closed by obtaining agreements from customers.

Achieved 100% for the quarter in fiscal year 2021. Implementing high velocity sales skills will result in a 36% to rise the yearly income. PROJECTS

Promoted action both inside and outside the business via a variety of methods and tools. If a priority client was identified with the help of an account executive, 8 to 9 prospective customers were acquired each month.

Actively executed engagement on appropriate clients, through exploration calls and email marketing extra income by 19%.

Engaged in utilizing 40-50 calls and emails daily for medium-sized organizations. Functioned as an institutional champion for suppliers and the industry, outlining their basic criteria and guiding efforts throughout departments

Information Systems: AirBnB: An American Home-Sharing site entering China Supplied precise, specialist skills and research, in order for data management services for be made available for local and global financial functional departments. Possessed and construct models for governance mechanisms and numerical approaches. Consulted stakeholders on major product expansion plans, and documents with suggestions were prepared for several organizations.

Identified and conveyed differences, patterns, and economic possibilities for the brand portfolio. Used consumer data as a resource to carry out research and evaluation to aid growth and economic. Supported business development, managing possibilities, and marketing efforts through data analytics Controlled the interaction with centralized respondents indicated and coordinated the production of new reports, as well as the refinement of existing ones, for business associates and transactional items. Digital Marketing: The Chick-Fil-A Campaign

Reviewed possible new digital providers with assistance. Produced daily, monthly, and periodic reports for the online platform and email for blogging statistics and interaction.

Created a precise weekly projection of offer quantity and price to coordinate with the team's other members and aid in the formulation of a master objective. Established and sustained a significant online presence. Used web analysis-based best practices documentation and opportunity identification. Made sure that the information on webpages is correct and current. Published newly structured material.

found possibilities for improving internal practices, operations, and initiatives when appropriate. Supported marketing tactics and online networking organizers Used reports to establish and meet production targets. As needed, provided assistance with effective promotional projects and campaigns Calvary Children's Home – Non-profit organization, May 2017 – Present Improved juvenile inclusion in prosocial exercises by 25% through joint effort with advisor associates and local area resources.

Providing comprehensive and compassionate treatment, I worked to improve and strengthen the lives of patients.

VOLUNTEER

Directed community workshops to advance various projects and instruct publicly accessible administrations.

Trinka Davis Veterans Village – Non-profit organization. June 2018 – Present Counseling former veterans and their families on mental health, substance misuse, physical abuse, and rehabilitation.

Directing clients to suitable colleagues, local area offices and associations to address treatment issues. Answering phones, relay messages, and call for supplies Bachelor of Business Administration: Marketing, 05/2021 Kennesaw State University - Kennesaw, GA

Kennesaw State University Dean's List (2017)

Supplemental course work: Digital Marketing; Information Technology. EDUCATION

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