Service Representative Advocate
Resume:
Carol Krawczyk
Endicott, NY ***60
*************@*****.***
WORK HISTORY
****-**** **** ** ***** Planning Department-Staff Assistant
****-**** ****** ********* *oncepts-Inside Sales Professional
2009-2014 21st Century Insurance-Customer Service Advocate II
2008-2009 Synergy Solutions-Customer Service Representative
2002-2007 Delta Dental Insurance-Pre-Edit Associate II
2001-2002 Datatelligence-Recruiter
2001-2002 Morris Hills High School-Staff Assistant
1989-1993 IMS-Subsidiary of Dunn & Bradstreet-Data Quality Analyst
SKILLS
Analyze, clarify and resolve intermediate policy and account questions
Collaborates with internal and external customers to resolve problems
Reviews and makes corrections to insurance documents when necessary
Recruits and interviews potential clients for marketing studies
Conduct Press Ganey interviews to measure patient satisfaction
Operate optical scanner and upload corrected documents into system
Create office forms for tracking production statistics
Produce monthly sales reports to determine commission payouts
Expand product base of client's commercial products and services
Assist in preparation and production of planning documents and reports
Answer multi-line phone and transfer clients to appropriate office staff
EDUCATION
Bachelor of Arts Degree-Ramapo College of NJ
Certificate for Medical Office Management-Sussex County Community College
Legal Secretarial Degree-Plaza School of Business Paramus NJ
REFERENCES
Professional references available upon request
Contact this candidate