Customer Service Retail Department
Resume:
Ericka Hahn-Hagerman
*** ****** ** ************, ** 41051
***********@*****.***
Summary
Knowledgeable, flexible, dependable, professional with proven success exceeding productivity and customer service goals. Key strengths include ability to learn on the fly, process improvement, training, and problem resolution. Heads on trouble shooter with a strong understanding of Warehouse Management systems, distribution, and shipping processes.
Experience
Elovations LLC/Pitney Bowes
Exceptions Manager - June 2016 – Current
Manage a team of 25 – 30 associates
Control quality of specific shipping material
Grade battery packages based on the type of battery and ensure the correct labeling is present on all packages.
Daily reporting (SLA goals, Daily Liquidation report)
Communicate through ticketing system and Microsoft Teams with
Manage indirect hours and push UPH
Microsoft office (Excel, Word)
Lithium Batteries Air & Ground certified & IATA certified
Inbound and outbound processes.
Newgistics
Specialist - January 2015 - June 2016
● Helped lead a team of 5 - 10 associates
● Managed multiple clients within the retail department.
● Pick, pack and ship business-to-business retail orders, assemble
orders for customers that have custom needs and/or special
instructions
● Conducted new hire tours/ trained new employees
Education
● 2007 Graduate of Richmond High School
Contact this candidate