General Manager Customer Account

Angelique D. Norris

713-***-**** *********@*****.*** Houston, Texas

PROFESSIONAL EXPERIENCE

DeAngelo Pharmacy La Porte, Texas

Founder & General Manager Feb. 2011 – Present

Established a privately owned and operated pharmacy, serving customers and patients both locally and around the state of Texas.

Recruited, hired, trained, and supervised a staff of 3-6 employees including pharmacists, pharmacy technicians, delivery drivers, and store managers.

Oversaw all day-to-day operations including scheduling bus routes, scheduling for all employees, delegating tasks, problem-resolution, and organizing technical and maintenance support.

Managed all purchasing agreements, sales, marketing, and customer account operations. This includes coordination with insurance companies, physicians, and Medicaid and Medicare representatives to seamlessly process customer prescription needs.

Oversaw all budgeting and daily expenditures. Successfully increased revenues by 3-5% annually; currently managing an operating budget of ~$300,000.

Responsibly maintained all pharmacy inventory in compliance with state and federal regulations, including controlled substances and narcotics.

Attended annual continuing education courses to remain knowledgeable in my field of study and profession.

CVS Baytown, Texas

Lead Pharmacists & General Manager Jan. 2005 – Jan. 2011

Promoted several times within company to Lead Manager and General Manager position.

Supervised a team of 10-15 pharmacy technicians and 2-3 pharmacists through scheduling, delegation of tasks, conflict resolution, as well as disciplinary and employment improvement plans.

Interviewed, hired, and trained pharmacy technicians and pharmacists.

Created, proposed, and implemented projects to solve organizational problems that affected both the internal and external customer experience.

Processed over 600 prescriptions per day in a fast-paced environment.

Responsible for maintaining drug storage and requisite registration in compliance with state and federal law.

Communicated with patients daily and directly to answer any questions, comments, or concerns.

SKILLS & INTERESTS

I enjoy spending my free time bowling and cooking with my husband, who is a chef. Together, we both bowl in several competitive leagues with friends and family. I also spend time helping my husband with his food truck and new restaurant.

EDUCATION

Texas Southern University B.S. Pharmacy ‘98

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