Package Handler Customer Service
Resume:
Ahliyah Turner
Career History
Dallas, TX *****
*********@*****.***
Experienced as a package handler and customer service professional with administrative focus have led to increasing and improving customer satisfaction. Proven ability to establish relationships, achieve goals and motivate others. Versed in critical thinking and problem solving as well as development and implementation of administrative processes.
Authorized to work in the US for any employer
Work Experience
Customer Service Manager
Walmart - Dallas, TX
August 2022 to Present
Responsible for overseeing the daily operations of the customer service department.
• Communicating customer service objectives to Customer Service Representatives and other department personnel.
• Compiling data to make assessments of their department’s progress and coordinating with upper management to find ways to enhance their customer service objectives among their employees.
• Interacting with customers and handling customer queries and complaints in a timely manner
• Setting customer service goals for team members and helping them reach those goals
• Look at data regarding customer feedback and organize data into complaints, praise and common questions about products or services.
Online Shopper / Picker
Walmart Super Center - Dallas, TX
July 2021 to August 2022
Online Shopper
• Assist customers with the things they would like to buy
• Greeting customers and providing excellent customer skills
• Work in a fast-paced environment
• Operate a cash register
• Material handling
• Shipping and receiving
• Leadership skills
• Fast learner
• Strong customer service skills
• Problem solving skills
• Interpersonal skills
Package Handler
FedEx - Garland, TX
August 2020 to July 2021
Package Handler
• Able to load product weighing up to 80-100 pounds onto trailers for delivery
• Moved freight, stock and other materials to and from storage production areas and loading docks
• Ability to stand and lift repetitively
• Ability to understand and follow all safety protocol in a warehouse environment
• Work within a team loading, unloading and sorting packages
• Prevent damage to all packages while loading and unloading while using a bracing and strapping technique
Education
High school diploma
Dallas, TX
January 2023
Skills
• Cash Handling (2 years)
• Cashiering (2 years)
• Cooking (2 years)
• Food Preparation (2 years)
• Serving Experience
• Front Desk
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