Assessments

Verbal Communication — Highly Proficient

November 2020

Speaking clearly, correctly, and concisely

Full results: Highly Proficient

Attention to detail — Highly Proficient

December 2020

Identifying differences in materials, following instructions, and detecting details among distracting

information

Full results: Highly Proficient

Data entry: Accuracy — Highly Proficient

December 2020

Entering data quickly and accurately

Full results: Highly Proficient

Typing — Completed

December 2020

Transcribing text using a standard keyboard

Full results: Completed

Project timeline management — Proficient

February 2021

Prioritizing and allocating time to effectively achieve project deliverables

Full results: Proficient

HR: Compensation & benefits — Proficient

January 2023

Knowledge of compensation and benefits programs

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued

development in any professional field.

Additional Information

1. Uncanny Ability to Waiver Precisely in Order to Prevail (Disputes - Complaints)

2. Proficient in the Fair Debt Collection Practices Act

3. Impecable Communication - Negotiation Skills

4. Productive Skip Tracing Knowledge

5. Master DebatorJeffrey Doan

Highly Seasoned, Ambitious and Motivated Commercial Collection Professional

Draper, UT 84020

adwuav@r.postjobfree.com

+1-385-***-****

Eagerly seeking a challenging position with the right company to share my strengths as well as acquire

anything I maybe lacking. I pride myself by remaining teachable as well as lending a hand when the

opportunity arises. Being a team player is the key to any collection department's success and I'm

grateful I'm aware of that!

Authorized to work in the US for any employer

Work Experience

Self Employed Owner

Doan & Associates

June 2018 to February 2023

Outside sales providing various customers with a impressive selection of jewelry. I financed my own

paper which included servicing accounts to maintain a current status. When necessary, I would handle

collections which included declaring the balance due in full. I also handled billing to keep customers

aware of current balances and upcoming payment due date. I made sure to incorporate special offers to

"A" customers in order to rehash continued business dealings. It was an exciting venture, however, due

to my unquenchable thirst of the collection industry; My desire to take on the challenge of managing a

collection department offering techniques to my staff in order to produce unsurpassable revenue assuring

the company's needs are not only met, but surpassed.

Senior Collection Specialist

Financial Service Bureau

June 2013 to May 2018

Seasoned Collection Expert with a primary purpose of maximizing contributions to accommodate

liquidating revenue to achieve or exceed monthly departmental goals thus increasing the company's

market share if applicable or our invaluable reputation with our clients. Manages upon placement date a

fluctuating number of unpaid receivables cultivating the portfolio utilizing a professional ability to acquire

Balance in Full Payments ("PIF - BIF"), Best Possible - Acceptable Payment Arrangements ("BPA"), prepare

accounts when recommendations for litigation were necessary which include verified servable addresses

along with tangible - intangible assets . Finally, if needed closing accounts with appropriate status codes

or transferring accounts to the seconds department in order to pipeline possible paying accounts that

require servicing beyond my acceptable timeframe.

Education

High school diploma or GED

Skills

• Microsoft Office (10+ years)

• Research

• Project Management

• Case Management

• Data Analysis

• Program Management

• Change Management

• Strategic Planning

• Negotiation

• Process Improvement

• Computer Networking

• Project Planning

• Analytics

• Business Analysis

• Management

• Supervising experience

• Team Management

• Business Intelligence

• Application Development

• Bankruptcy

• Communication skills

• Filing

• Budgeting

• Retail sales

• Customer service

• Computer skills

• Sales

Certifications and Licenses

Collection and Investigative Services Qualified Manager Certified

Assessments

Verbal Communication — Highly Proficient

November 2020

Speaking clearly, correctly, and concisely

Full results: Highly Proficient

Attention to detail — Highly Proficient

December 2020

Identifying differences in materials, following instructions, and detecting details among distracting

information

Full results: Highly Proficient

Data entry: Accuracy — Highly Proficient

December 2020

Entering data quickly and accurately

Full results: Highly Proficient

Typing — Completed

December 2020

Transcribing text using a standard keyboard

Full results: Completed

Project timeline management — Proficient

February 2021

Prioritizing and allocating time to effectively achieve project deliverables

Full results: Proficient

HR: Compensation & benefits — Proficient

January 2023

Knowledge of compensation and benefits programs

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued

development in any professional field.

Additional Information

1. Uncanny Ability to Waiver Precisely in Order to Prevail (Disputes - Complaints)

2. Proficient in the Fair Debt Collection Practices Act

3. Impecable Communication - Negotiation Skills

4. Productive Skip Tracing Knowledge

5. Master DebatorAssessments

Verbal Communication — Highly Proficient

November 2020

Speaking clearly, correctly, and concisely

Full results: Highly Proficient

Attention to detail — Highly Proficient

December 2020

Identifying differences in materials, following instructions, and detecting details among distracting

information

Full results: Highly Proficient

Data entry: Accuracy — Highly Proficient

December 2020

Entering data quickly and accurately

Full results: Highly Proficient

Typing — Completed

December 2020

Transcribing text using a standard keyboard

Full results: Completed

Project timeline management — Proficient

February 2021

Prioritizing and allocating time to effectively achieve project deliverables

Full results: Proficient

HR: Compensation & benefits — Proficient

January 2023

Knowledge of compensation and benefits programs

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued

development in any professional field.

Additional Information

1. Uncanny Ability to Waiver Precisely in Order to Prevail (Disputes - Complaints)

2. Proficient in the Fair Debt Collection Practices Act

3. Impecable Communication - Negotiation Skills

4. Productive Skip Tracing Knowledge

5. Master DebatorAssessments

Verbal Communication — Highly Proficient

November 2020

Speaking clearly, correctly, and concisely

Full results: Highly Proficient

Attention to detail — Highly Proficient

December 2020

Identifying differences in materials, following instructions, and detecting details among distracting

information

Full results: Highly Proficient

Data entry: Accuracy — Highly Proficient

December 2020

Entering data quickly and accurately

Full results: Highly Proficient

Typing — Completed

December 2020

Transcribing text using a standard keyboard

Full results: Completed

Project timeline management — Proficient

February 2021

Prioritizing and allocating time to effectively achieve project deliverables

Full results: Proficient

HR: Compensation & benefits — Proficient

January 2023

Knowledge of compensation and benefits programs

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued

development in any professional field.

Additional Information

1. Uncanny Ability to Waiver Precisely in Order to Prevail (Disputes - Complaints)

2. Proficient in the Fair Debt Collection Practices Act

3. Impecable Communication - Negotiation Skills

4. Productive Skip Tracing Knowledge

5. Master Debator

Assessments

Verbal Communication — Highly Proficient

November 2020

Speaking clearly, correctly, and concisely

Full results: Highly Proficient

Attention to detail — Highly Proficient

December 2020

Identifying differences in materials, following instructions, and detecting details among distracting

information

Full results: Highly Proficient

Data entry: Accuracy — Highly Proficient

December 2020

Entering data quickly and accurately

Full results: Highly Proficient

Typing — Completed

December 2020

Transcribing text using a standard keyboard

Full results: Completed

Project timeline management — Proficient

February 2021

Prioritizing and allocating time to effectively achieve project deliverables

Full results: Proficient

HR: Compensation & benefits — Proficient

January 2023

Knowledge of compensation and benefits programs

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued

development in any professional field.

Additional Information

1. Uncanny Ability to Waiver Precisely in Order to Prevail (Disputes - Complaints)

2. Proficient in the Fair Debt Collection Practices Act

3. Impecable Communication - Negotiation Skills

4. Productive Skip Tracing Knowledge

5. Master Debator

Contact this candidate