Anthony D Guzman

*** ******* ****** *** ***** Providence RI 401-***-****

adwu89@r.postjobfree.com

OBJECTIVES: Proven experience providing customer support in busy call center environments for public utility and IT industry employers. An unwavering commitment to customer service, with the ability to build productive relationships, re-solve complex issues and win customer loyalty.

July 2022 - Current GreenLeaf/LightLife Machine Operator Set up machines (calibration, cleaning etc. to start a production cycle Control and adjust machine settings (e.g. speed)Feed raw material or parts to semi-automated machines Inspect parts with precision and measuring tools, Test operation of machines periodically Fix issues that might occur during the shift Check output to spot any machine-related mistakes or flaws also Keep records of approved and defective units of final products & Maintain activity logs.

June 2019-July 2022 NOW Delivery-Smithfield RI

Develop delivery routes and maintain contact with drivers through the day• Collaborate with management to modify daily routes to accommodate the needs for customers .Optimize those routes for maximum efficiency • Monitor any sudden route changes or road construction issues and work with drivers to establish new routes & Freight Dispatch. December 2018 - June 2019 CVS Corporate Center- Lincoln RI Technician/Dispatcher Provided exceptional customer service by answering calls and communicate with mobile units to send the appropriate response and troubleshooting. • Linked computers to peripheral equipment, such as printers or scanners, configuring any necessary drivers. • Used diagnostic tools to identify the cause of the problem and repair or replace any failed components. March 2017 – November 2018 IGT Call Center - Providence, RI Tech/Professional Services Gaming Consultant

• Provide Mentoring, Support and Training to IGT Staff and Casino Operators on IGT products, requiring varied interpersonal and technical skills.• Work with Product Management, Engineering, Course Development and Technical Training Support Services regarding Product Development documentation and internal communications, training and mentoring. Prepare for and conduct training courses for IGT customers, Training delivery methods include; instructor led training (ILT), on the job training (OJT) and remote virtual instructor led training online (VILT) March 2015- February 2017 Blast Fitness Providence, RI Assistant Manager Marketed and promoted the gym center to increase the number of members and usage • Managed recruitment, training, and monitoring of staff • Promoted and recommended fitness training or coaching in sports activities • Handled and responded to complaints and incidents within the area of responsibility Education: 2011-2015 • The Juanita Sanchez EducaNonal Complex Providence, RI Skills: Experience with ADP Workforce, Proficient in Microsoft Word, Power Point, Outlook, Bi-Lingual (Spanish) Type 40 WPM, Scheduling, ability to Multitask, strong organizational skills, Interpersonal skills, Prioritize and execute tasks in high-pressure environments.Manufacturing,Product Management, Quality Assurance,Calibration, Product Development, Business Analysis, Business Development, Software troubleshooting, Help desk, Order fulfillment, Filing,Remote access software, Desktop support.