Service Representative Data Entry
Resume:
Ashleigh Taylor
Austin, TX *****
************@*****.***
To obtain a position as a full time in a positive work environment
#readytowork
Authorized to work in the US for any employer
Work Experience
Data Entry
Centene - Austin, TX
December 2021 to October 2022
Typing in information from a patients form from their doctor, that are from their prior authorization forms. Janitor
QUALITY SERVICES INC - Pittsburgh, PA
October 2020 to December 2020
• Sweeping, mopping or washing of the floors, sinks, toilets, tubs, garage entry way, and counters.
• Vacuuming the offices and everything in it - including rugs, upholstery, carpets, and furniture.
• Dusting of surfaces such as the furniture and window ledges.
• Scrubbing carpet, tile and or vinyl floor, Stripping old wax from floor, Applying Wax to floors and or halfways.
PSR - Patient Service Representative
CVS Health - Pittsburgh, PA
July 2018 to March 2020
Compile and record medical charts, reports, and correspondence. Interview patients to complete insurance and privacy forms. Receive insurance co-pay payments and post amounts paid to patient accounts. Schedule and confirm patient appointments, check-ups and physician referrals and ship medicine
Cleaning Specialist
QUALITY SERVICES INC - Pittsburgh, PA
December 2018 to July 2019
• Sweeping, mopping or washing of the floors, sinks, toilets, tubs, garage entry way, and counters.
• Vacuuming the offices and everything in it - including rugs, upholstery, carpets, and furniture.
• Dusting of surfaces such as the furniture and window ledges.
• Scrubbing carpet, tile and or vinyl floor, Stripping old wax from floor, Applying Wax to floors and or halfways.
Wells Branch Leasing Agent
Cleaned vacant Apartments
February 2016 to May 2017
• Greeted everyone who came in the door
• Answered Phone calls
• Toured vacant apartments
• Cleaned vacant Apartments
• Leased Apartments
• Marketing to local business and locators
• Checked and responded to all emails
• Closed out work orders
• Typed leases
• Signed leases
• Typed and sent renewals.
• Walked Vacant units
Server
Texas Roadhouse
April 2015 to February 2016
• Explained various dishes on the menu to patrons and make menu recommendations if desired
• Take orders and relayed the same
• Ensure simultaneous preparation of all orders for a single table and serve in professional manner
• Total the meal costs and add taxes for final bill calculation Customer Service Representative
Baylor Scott & White Health - Austin, TX
May 2014 to April 2015
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed
Cocktail Waitress
Fast Eddies
July 2013 to October 2014
• Greeted and welcomed all guests in a pleasant and professional manner
• Provided timely service in a friendly and courteous manner
• Responded to and resolved customer complaints
• Explained various drink options on the menu to patrons Education
High school or equivalent
Skills
• Proactive (7 years)
• problem resolution (8 years)
• SELF MOTIVATED (10+ years)
• Customer Service
• Customer Care
• Call Center
• CSR
• Customer Support
• Insurance Verification
• Medical Scheduling
• Medical Office Experience
• Residential Cleaning
• Yardi
• Property Leasing
• Medical Receptionist
• Medical Records
• Data Entry
• Medical Billing
Certifications and Licenses
TABC
Assessments
Working with MS Word Documents (Intermediate) — Highly Proficient June 2019
Intermediate Word techniques, including the use of formatting, Track Changes, and Comments. Full results: Highly Proficient
Customer Service — Highly Proficient
September 2020
Identifying and resolving common customer issues
Full results: Highly Proficient
Work Style: Conscientiousness — Proficient
September 2020
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Verbal Communication — Proficient
September 2020
Speaking clearly, correctly, and concisely
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
• Strong organizational and communication skills
• Proven ability to motivate others and work in a team environment
• Able to lead by example
• Proactive in problem resolution techniques
Contact this candidate