Package Handler Service Representative
Resume:
D O M O N I Q U E
S T I N S O N
*****************@*****.***
Fortworth, Texas 76133 United
States
PROFESSIONAL SUMMARY
SKILLS
Youth intake Skill assessment
Warning signs identification Academic observation
Behavior management Group and individual counseling Client documentation Conflict resolution
Customer service Opening and closing accounts
Account updating Complaint documentation
Multi-line telephone operations Upselling and cross-selling EXPERIENCE
Youth Care Specialist, ACH, Apr 2021 Current, Fortworth, Texas Developed positive rapport with youth while serving as role model to create safe, caring environment.
Identified early warning signs of emotional and developmental problems in children such as extreme hyperactivity and excessive fears and worries. Conducted intake services by completing necessary paperwork, providing youth with overview of program services, and placing youth into shelters and facilities. Assessed and monitored youth skills and progress to determine skill development needs and priorities.
Provided behavior management counseling to youth clients on one-on-one and group basis by teaching coping techniques and adaptive behavior. Package Handler, Prestige Ameritech, Oct 2020 Apr 2021, Fortworth, Texas Followed company policies and guidelines for labeling, packaging, and shipping products at warehouses.
Inspected packages for defects, damage, and improper labels before check-in and check-out.
Online Grocery Associate, Walmart, Aug 2020 Oct 2020, Fortworth, Texas Served customers expertly for orders of different sizes and obtained consistent repeat business based on service quality.
Selected items based on customers' preferences and coordinated directly with customers to manage necessary changes.
Followed customers' instructions closely to avoid errors and maintain high satisfaction DS
May 2018
ratings.
Collected and shared feedback from customers to help improving shopping experiences for everyone.
Checked app regularly to spot and handle corrections and additions. Picker Packer, Lg electronic, Feb 2020 Aug 2020, Fortworth, Texas Packaged items safely to protect from damage during transport. Generated labels, packing lists, and other paperwork for shipments. Picked proper items and quantities according to pick lists. Lifted and arranged products on pallets and organized in staging area. Used handheld RFID guns to scan product labels and update inventory locations. Recorded daily order data and submitted to supervisor for production reporting. Handled paperwork, documentation, and receipts, employing wrist and hand scanners to identify changes.
Inspected boxes, crates, and packages for correct labeling. Prepared pallets of boxes for easy transportation across the warehouse and onto waiting delivery trucks.
Customer Service Representative, Vital records, Sep 2019 Feb 2020, Fortworth, Texas Provided solutions, recommendations, and replacements with empathy and positive feedback.
Delivered high level of service and support to customers as company ambassador. Responded to customer questions and complaints and documented consumer communications.
Opened and closed accounts and processed applications. Prepared order sheets and sent out invoices and statements for payments due. Generated reports, correspondence, and documentation for internal and customer use.
Used knowledge base systems and work processes to help customers. Answered inbound calls to greet and assist customers with various needs and questions.
EDUCATION
High School Diploma
Gardendale high school Gardendale, AL
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