Rikeena Crumpley

Tucson, AZ *****

adwtz6@r.postjobfree.com

+1-520-***-****

Authorized to work in the US for any employer

Work Experience

Behavioral Health Technician

Americas Rehab Campuses - Tucson, AZ

October 2022 to Present

Provide direct care to clients in a one-on-one and group setting. Use of RSS certification to educate multi- gendered groups on substance use traits corrective behavior and relapse prevention. Collect and record data on client behavior. Collaborate communicate and assist with training of clients and staff. Assist with intake procedures as well as discharges into intensive outpatient program and home. Customer Service Representative

Afni - Tucson, AZ

2020 to 2022

As a Customer Service Representative I built meaningful relationships with customers via inbound calls. Responsibilities included researching, analyzing, and resolving incoming customer inquiries regarding billing, policy changes and service-related issues in an effective and positive manner; Fielding incoming inquiries in a prompt, professional and friendly manner while exuding confidence in providing support and solutions; Identified and recommended cross-selling solutions, resolutions and retention opportunities for customers; Accurately entered relevant customer data / information into various software databases; Maintained ongoing communication with leadership teams and attendance in training to keep abreast of updates on systems, services, products and policies Office Manager/Bookkeeper

Sanchez janitorial service - Tucson, AZ

2016 to 2019

Main responsibilities: maintaining daily accounts receivable, accounts payable and cash management activities. Customer Payment Processing including bank deposits; Customer Credit Card Payment Processing & Monitoring; Daily customer payment processing of Cash Analysis reporting; Cash Account Reconciliation;

Account Receivable; Month end GL reconciliation for accounts receivable and Accounts Payable; Vendor Invoice processing; Vendor account and invoice file management; W-9 File management ensuring current required documents are on file for all vendors

Customer Service Representative/Call Center

ALLSTATE IMAGING - Tucson, AZ

2014 to 2016

Responsible for B2B and B2C cold calls to solicit and retain sales of ink and toner for a wide variety of printers, copiers, and other business related machines. Education

Some College in General Studies

Pima Community College - Tucson, AZ

January 2013 to March 2014

Some College in General Studies

Johnson County Community College - Overland Park, KS January 1995 to January 1997

Skills

• Customer service

• Vital signs

• Addiction counseling

• Crisis intervention

• Crisis management

• Behavior management

Certifications and Licenses

Recovery Support Specialist

Present

AHCCCS Health Plan Fraud

Present

RLMS Basics of Corporate Compliance

Present

RLMS Clients Rights Grievances and Appeals

Present

RLMS AHCCCS NEO Employment Rehabilitation

Present

RLMS AZAHP Integration of Primary and Behavioral Health Care Present

RLMS AzAHP ACCCHS 101

Present

RLMS AzAHP Cultural Competency in Healthcare

Present

RLMS AzAHP Quality of Care Concerns

RLMS Preventing Identifying and Responding to Abuse and Neglect Present

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