Support Specialist Business Analyst
Resume:
Bobby Manglavil Mathews
Chicago, IL
*******@*****.***
Education
Mahatma Gandhi University, Kerala, India
June 1993—March 1996 Bachelor of science
Major: Chemistry
Minor: Business Administration
Associateship in Life Insurance.
Professional Experience
Cognizant Technology Services Nov 2021 to Present
Agile Product Owner/Senior Business Analyst – Annuity/Migration/Datafeed
Lead the migration team (Legacy system to OIPA), coordinate across configuration, development, and integration teams to implement the Life and Annuity PAS Insurance Platform system for our Life & Annuity Insurance clients.
Instrumental in major 5 datafeeds from building the processor, deployment, and production support.
Define & communicate the overall vision, objectives, and goals of the Articulate the minimum viable product needs. Create, refine, socialize, and prioritize the Product backlog.
Enable delivery of Product Backlog by presenting backlog to team; creating, owning, and refining well-formed user stories and artifacts that describe and detail new products, features and services based on feedback from team, creating acceptance criteria with the team, and accepting stories as they are completed.
Contribute to the maturity, performance, and growth of the Agile team.
Work daily with scrum teams to refine, groom, and accept stories and bugs for implementation.
Create UAT test cases, organize and facilitate UAT testing, track test results, and work with the scrum master and agile team to resolve issues.
Represents the team, when needed, to external stakeholders, leaders, and other teams to ensure alignment and understanding progress of the team.
Support the Agile Program and ensure the team follows enterprise Agile standards. Provide feedback to program on enhancements for the Agile process. - Champions change and effectively manages the implementation of new ideas
Ability to align and motivate a team to achieve objectives.
Identify opportunities for process optimization and redesign that will allow us to accomplish objectives more quickly and at a higher level of probability.
Work one on one with each team member to ensure their growth and accountability to the team is achieved. - Effectively communicates relevant information to all levels of the organization
Partner with cross-functional teams to build, prioritize and define workflows and requirements.
Reinforces team approach throughout organization both on client projects and internal initiatives.
Supports and solicits input from team members at all levels within the organization.
Create dynamic and a spirit of teamwork and collaboration.
Compliment the broader team with high quality and partnership.
Communicates effectively with internal stakeholders to identify needs and evaluate alternative business solutions and strategies.
Continually defines ways to increase customer satisfaction and deepen business relationships.
Work hand and hand with clients to translate their business processes and requirements to the migration/configuration.
Apply industry best practices and detailed knowledge of Life/Annuity Insurance and OIPA software to recommend and design solutions specific for life insurance processing on the platform
Build a trusting relationship with major project stakeholder and contribute to the adoption of the best solution.
Play an active role in supporting the technical team during the construction of the solution.
Assist and Lead test plan development and execution.
Support training processes.
Present in the daily stand up with the offshore team and initiate the Iteration Planning, Sprint stories, backlog grooming, and Feedback session.
Conduct demos and proof of concept exercises for clients and in support of sales pursuit.
Data Management and Governance experience (MDM,Legay, Metadata etc.)
U.S. Postal Service, Palatine, IL Nov 2016 – Nov 2021
Operation Support Specialist /Business Analyst
Analyse and research and conduct survey to help to mitigate/ review existing rate and help in implement new Workmen compensation rate to a particular Processing Facility
Implement in person and on the job, training focused on individual performance through excellent communication skills
Assess and identify development opportunities and training needs in a diverse functional landscape and determine priorities across the employee’s lifecycle, from on-boarding to promotions and beyond, through collaboration with key stakeholders, including HR Business Partners.
Maintain training checklist, records, updates and track in LMS.
Manage project communication and change management by reporting a clear, consistent, and accurate status.
Take initiatives, create beat map, monitor and course correct process and ensure excellent coaching and delivery.
Excellent in Distinctive business strategy, project management, problem solving and analysis skills, combined with excellent business judgment.
Bharti AXA Life Insurance Company LTD April 2011-July 2016
Product Manager/Senior Business Analyst
Analyse the stakeholder requirement and work with team to customize PAS -ABACUS/ IFTIS
Brainstorm with Underwriters and Marketing team to derive a customized premium for the stake holder based on the revenue commitment.
Document requirement analysis, create Epics, break down to user stories and help the Scrum Master for PI planning for 3 months blocks
Lead a cross-functional team to support the execution and measurement of a blended learning experience for vendor sales and operational team, in partnership with Vendor Strategy and Operations.
Expertise in Policy Administration Services (PAS), analyse and suggest new ideas for a better customer service.
Conduct training sessions on Life, Annuities, Riders and Group Products. For internal as well as external stakeholders,
Understand and new external stakeholders LOB/Products and translate them into testing requirements.
Played a critical role on a growing and geographically dispersed team,(Corporate Agents, brokers, banks wealth management and group business) building and executing on impactful learning programs to help the organization to accelerate its future growth and innovation.
Work with the underwriting team on projects to analyse the mortality/morbidity rate calculation based on risk classification, estimated life /health coverage, geographical diversification, and gender class for a new product manufacture.
Deep understanding wealth management, Syndicated and Bilateral loans.
Facilitate discussions and workshops with external stakeholders to understand stakeholder needs priorities and provide customized solutions.
Cross functional support in projects to, Analyse and provide more realistic cost including the marketing cost for total premium calculation and create user stories and scripts.
Ensures issues are identified, tracked, and reported and resolved in a timely manner.
Work with Knowledge Mangers from across the business to plan, design, develop and build external as well as internal vendor training across multiple programs and languages.
Conduct the Train the Trainer coaching for the Training Managers on policies, regulations, products, manage and monitor their daily tasks and conduct performance management.
Determine and analyse relevant data to evaluate effectiveness of training programs including on-the-job application of skills learned employee engagement; revise or recommend changes in instructional objectives and methods.
Created standardized metrics and evaluation processes across learning programs to ensure data driven approach when evaluating and addressing learning needs.
Stay current on developments, innovations and best practices in corporate training and education in and out of the industry so that the training remains highly effective, relevant, efficient, cost-effective and practical.
Actively participate and contribute for the different learning projects with cross functional departments and send feedback.
Max New York Life Insurance Company LTD Nov 2005 -April 2011
Business Analyst /Product Manager
High level experience with designing marketing materials, targeting existing and potential customers.
Have strong knowledge in life insurance space with “Licentiate Certification from Insurance Institution of India (III)
Engage and work with internal as well as external stakeholders.
Conduct training to wealth management partners like Karvy & Alligro.
Assess product prioritization in a wealth management space.
Lead a team and conduct facilitation, on products and projects. and business analysis.
Develop recommendations and conducted analysis in support department and business line strategic efforts.
Gather functional and non-functional requirements, managed a prioritized backlog of feature and user stories and lead various sprint ceremonies.
Strong Change Management experience in communications, workshops and stakeholder engagement.
Trained field sales staffs of brokers and external stakeholders on technical certifications, projects, Policy Administration Systems(PAS) and claims.
Worked with persistency projects for gap analysis helped the organization to increase the 18th month persistency from 92% to 96%.
Worked with Underwriting and Claims departments on Tsunami projects business analysis and introduced the Residential Risk classification in Tsunami affected areas of Southern Territories of India.
Drive accountability with clear reporting and dashboards and support data-driven decisions across the team and stakeholders.
Lead claims settlements projects on claims based on Rural and Urban categories differentiation and classification of risks.
Own the reporting and communication of training performance metrics to all the relevant stakeholders.
Manage brokers, external partners and corporate agent’s new tie up projects.
Excellent project management skills when collaborating with a new stakeholder.
Excellent in creating and customizing modules based on needs and wants of the project and customers.
ICICI Prudential Life Insurance Company) Nov 2004- Nov 2005
Sales Trainer
Procure new business partnerships, service existing business and manage stakeholders.
Collaborate with the business and ensure alignment with all levels of the organization.
Translate complex information into easily understandable content.
Strong verbal and written communication skills coupled with exceptional attention to detail and organization skills.
Excellent relationship building and oral presentation skill.
Content making based of TNA
Collaborate with the business and ensure alignment with all levels of the organization.
Comfortable working under pressure with multiple competing priorities, aggressive deadlines and multiple projects.
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