Prevention Specialist Customer Service

CLARE LORS

440-***-**** *****.*****@*****.***

www.linkedin.com/in/clarelors

EDUCATION

Ohio University, College of Business Athens, Ohio May 2025 Bachelor of Business Administration GPA: 3.75

Major: Marketing

EXPERIENCE

Bird Ice Arena Athens, Ohio April 2022 – Present

MSA

Monitor D1 hockey practices and games for safety and efficiency of players and guests

Assist in sales of skate passes, skate rentals, and skate sharpening for patrons

Provide high quality customer service for patrons regarding skate times, game days, and programs Old Navy Mentor, Ohio June 2020 – July 2022

Lead Cashier

Trained 15 new members on cash register, stock procedure, and customer servicing

Maximized sale potential by preparing, storing, and rotating merchandise products at point-of-sale

Hit, exceeded, and led store card metric quotas

Answered customer inquiries, provided store information, and escorted to desired store areas

Achieved title of Loss Prevention Specialist for optimizing store safety and customer satisfaction LEADERSHIP ACTIVITIES AND MEMBERSHIPS

Schey Sales Centre Athens, Ohio September 2022 – Present New Hire

Engage in weekly meetings to improve professional development and career building

Collaborate closely with over 46 corporate partners to ensure growth and career management Philanthropy Team

Facilitate, participate, and donate canned food drive for families in the community

Create and share Valentine’s Day cards to spread joy to the local nursing home Team Lead

Complete engagement sessions to be a mentor for future Schey Centre prospects

Act as an advisor as for any questions or concerns during their process to convert to valuable members American Marketing Association Athens, Ohio October 2021 – Present Member

Attend weekly meetings to discuss ways to improve and grow potential careers in the marketing field

Engage with professionals to learn and expand understanding of the many fields of marketing HONORS AND RECOGNITION

Dean’s List Athens, Ohio January 2022 – Present

CPR Certified May 2018 – Present

Loss Prevention Specialist October 2021 – July 2022 Employee of the Month November 2020

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