Service Representative Rep

Tryphena F. Samuel

*** ******** **. ** *** *** Palm Bay Fl. 32908 • 321-***-**** • **************@*****.***

Objective

Experienced Customer Service Representative with years of experience providing service to a direct point of contact for customers. Expert in all office technology and practices with interpersonal communication skills and works with accuracy and efficiency.

Education

Deerfield Beach High School Deerfield Beach • High School Diploma 1999-2002

The Salon Professional Academy • Licensed Full Specialist 2018

Experience

June 2013 – November 2021

Customer Service Rep/Dispatcher USSI Melbourne Florida

Answering Inbound Calls for customers and clients

Creating Service Calls

Dispatching techs for service calls

Scheduling service calls for repair and/or replacements

Closing and billing service calls

Working Multi-Line Phone Systems

Updating reports via excel

March 2010 – September 2012

Customer Service Rep. Teleperformance Margate Florida

Answering Inbound Calls for Sprint Customers

Troubleshooting Devices

Changing Account Information

Creating Repair Orders

References

References are available upon request

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