Service Representative Material Handler

Location:

Indianapolis, IN

Posted:

April 30, 2023

Contact this candidate

Resume:

Tammy Wagner

Well Established Workhorse With Lots Of Hustle

Indianapolis, IN 46227

***************@*****.***

+1-317-***-****

Seeking to obtain and maintain a Chat Representative position or other online position with a growing company with whom both the company and I may benefit from my customer service and other skills, with growth potential. Familiar with most Microsoft and Apple programs, Type 90 won. Authorized to work in the US for any employer

Work Experience

Chat Customer Service Representative

Sitel Group - Indianapolis, IN

January 2023 to Present

1. Received and responded to multiple live chats.

2. Gathered credentials and verify required information. 3. Actively listened to the customer, taking their request for product or services. 4. Developed/presented customer service solutions and/or suggest additional items. 5. Ability to communicate clearly and professionally in a written format. 6. Provided information to the customer and place appropriate notes in system indicating exactly what action was taken or needs to be taken.

7. Ensured proper security procedures are followed on all customer interactions. Owner/Operator

Vintage Charm 7 LLC - Indianapolis, IN

October 2019 to Present

Purchase of all supplies and products. Manufacture product, take pictures and video of product, create listings on Etsy for product, promote products on Facebook, Instagram, Pinterest and tumblr. Customer service in answering customer inquiries and working through deals. Packing and shipping sold products. Running sales reports, filing taxes and other business owner/operator tasks. In the three years, I've ran and became owner of Vintage Charm, traffic to the shop has increased by 600%. Sales have increased by three fold. Revenue has increased 400%. Cutter/Assembler

Merritt Manufacturing - Whiteland, IN

November 2016 to January 2018

Cut all fabric by pattern for car seat covers and accessories and supplied sewing department. Assembling and dressing Roosevelt and Churchill car seats. Assembly of accessories. Filling aftermarket orders, as well as seat orders. Power tools, drill press, table saw, grinder, hot knife and hand tool use. Line Assembler/Trainer/Boxer/Material Handler/Machine Operator National Filter Sales - Greenwood, IN

May 2015 to September 2016

Responsibilities

Assemble furnace filters. Operate Pleater Machine. Train new assemblers. Pack, skid filters and deliver to shipping department. Core Qualifications Excellent understanding of the importance of team work needed on an assembly line Special attention to detail Ability to focus on the job at hand Mechanical skills needed to find and repair errors on lines Experience with assembly line production of very small and large items Hand-eye coordination needed for assembly of small parts Ability to communicate with others to ensure proper flow of the line Professional demeanor and work ethic leading to advancement within a company

Accomplishments

* Top numbers on every line.

* Continuous quality work.

* Was part of the team that helped bring the AC-15 line into operation and diligently worked on the line for months until the line could exceed top numbers on any other line. Housekeeper

Edward Rose Properties - Indianapolis, IN

May 2013 to February 2015

Responsibilities

Cleaned and readied vacant apartments. Communicated with supervisors as to any repair work needed and supplies inventory. Communicated with the office to prepare vacants for move ins. Maintained cleanliness of clubhouse/office, models and corporate suite. Cashier/Sales Associate

Payless Liqours - Indianapolis, IN

October 2009 to March 2011

Responsibilities

Rang up sales, assisted customers, stock, check cashing Office Manager/Crew Member

BCM Contractors / Hoosier Maintenance Co. - Indianapolis, IN April 1998 to May 2009

Responsibilities

I was assistant to the CEO. Took care of all office work as well as crew member on daily basis. Education

Certificate of Completion in Pet Grooming

Penn Foster University

April 2003 to July 2003

High School Diploma in Business

Indianapolis Baptist High School - Indianapolis, IN 1977 to 1981

Skills

• 12 years experience in construct/rehab field. working knowledge of hand tools and elect. tools. Over 15 years experience in office management, customer service and team management.

• Five years experience in Manufacturing, working knowledge industrial machinery, inventory control, production efficiency. (5 years)

• Assembly (5 years)

• Residential cleaning (4 years)

• Production management (5 years)

• Machining (2 years)

• Materials handling (5 years)

• Shipping & receiving (4 years)

• Packaging (4 years)

• Mechanical knowledge (10+ years)

• Tax experience (4 years)

Assessments

Retail customer service — Proficient