Store Manager Customer Service

PROFESSIONAL

SUMMARY

Quality focused Store Manager skilled at providing employees

clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

SKILLS

Store operations oversight

Store opening and closing

procedures

Employee supervision and

motivation

Reliable

Accurate cash handling

Operational budgeting

Employee training

Sales professional

Staff training and

development

Project management

Outstanding

communication skills

Retail inventory

management

Profit and loss accountability

Supervision and training

Employee development

Performance improvements

Recruiting and hiring

Policy/program

development

Loss Prevention

P & L

Employment Law

Team Leadership

Intuit QuickBooks

ROBERT BUFORD

****************@*****.*** 832-***-**** Richmond, TX 77407 WORK HISTORY

Store Manager / Wal-Mart Supercenter / 06.2002 - 02.2023 Provides supervision and development opportunities for management and hourly Associates in the Facility by hiring, training, mentoring, assigning duties, evaluating performance, providing recognition, and ensuring diversity awareness. Upholds the Company's Open Door Policy by meeting with Associates and listening to concerns, researching issues, reviewing Company policies and procedures, and providing resolutions for Associates, including proactively seeking out Associate comments and concerns by meeting with

Associates in their work areas.

Ensures compliance with Company policies and procedures by holding hourly Associates and managers accountable; analyzing and interpreting reports; implementing and monitoring asset protection and safety controls; maintaining quality assurance standards; overseeing safety and operational reviews; developing and implementing action plans to correct deficiencies; and providing direction and guidance on executing Companyprograms and strategic initiatives. Initiates, directs, and participates in community outreach programs, and encourages and supports

Associates and managers in serving as good members of the community, including establishing and maintaining

relationships with key individuals or groups in the community as the representative for the Company, presenting the Company's perspective to various external organizations following the Company's media guidelines, and championing Company-sponsored programs, events, and sustainability efforts to Associates, Customers, and the local community in order to emphasize the Facility as part of the community. Drives the financial performance of the Facility by ensuring that sales and profit goals are achieved, including leading the management team in controlling expenses to ensure they are indexed to sales, developing and implementing plans to correct any deficiencies in financial performance in the Facility, overseeing the creation of budgets, and participating in analyzing economic trends and community needs for budget forecasting.

Models, enforces, and provides direction and guidance to hourly Associates and managers on proper Customer service approaches and techniques to ensure Customer needs, complaints, and issues are successfully resolved within Company guidelines and standards.

Directs the management team in facility operations and communicates with both management and hourly associates about facility operations, merchandising, and company direction.

Drives sales in the Facility by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, in-stock and inventory levels, budgeting and forecasting sales, and assessing economic trends and community needs.

EDUCATION

Hastings High School - Houston, TX / 05.2000

High School Diploma

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