Customer Service Assistance
Resume:
F
Carla Friend
carlafriend***@gmail.
com
El Paso, TX 79904
SUMMARY
Hardworking and reliable employee with background in operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards.
SKILLS
POS systems
Credit and cash transactions
Customer assistance
Cash drawer balancing
Loss prevention
Issue resolution
ID verification
Cash register operation
Cash management
Security monitoring
Liquor regulations and compliance
Ordering and stocking
Scanner operations
Product recommendations
Payment processing
Merchandise restocking
Effective customer upselling
EXPERIENCE
Cashier
Sacramento, CA
Walmart/ Oct 2015 to Aug 2016
Operated cash register, collected payments and provided accurate change. Completed daily recovery tasks to keep areas clean and neat for maximum productivity. Wiped down counters and conveyor belt to remove debris and maintain cleanliness. Helped customers find specific products, answered questions and offered product advice.
Worked closely with front-end staff to assist customers. Processed sales transactions to prevent long customer wait times. Accepted cash and credit card payments, issued receipts and provided change. Met high productivity standards in processing payments for customers. Wrapped items and bagged purchases properly to prevent merchandise breakage. Helped with purchases, locating items and signing up for rewards programs. Learned roles of other departments to provide coverage and keep store operational. Scanned customer purchases and supported transactions to streamline sales process. Verified customer identification for alcohol or tobacco purchases. Answered customer quests, provided store information and escorted to desired store areas.
Received payments for products and issued receipts. Promoted specific item options to drive sales and achieve add-on purchases. Resolved customer complaints and escalated worsening concerns for remediation. Assisted customers with account updates, new service additions and promotional offers.
Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions. Processed [Number] transactions per day with exceptional accuracy. Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance. Leasing Consultant
Colorado Springs, CO
Resident and management systems inc./ Sep 2013 to Jun 2014 Prepared lease paperwork and obtained signatures and first payments from new residents.
Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues. Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
Contacted and followed up with tenants on renewal notices. Encouraged prospective tenants to fill out applications after property tours. Conducted background checks on applicants.
Maintained accurate records of correspondence with and from tenants. Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
Escalated critical issues to property manager to deliver immediate resolution. Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.
Marketed property to prospective tenants by giving tours and pointing out key features. Received rent payments and tracked transactions in accounting software. Checked rental eligibility by following company's verification process. Coordinated maintenance and repair requests and contacted contractors for bid proposals.
Created and maintained newsletter to keep residents aware of upcoming events and activities.
Inspected outside of property regularly and immediately notified maintenance department to remedy issues and maintain curbside appeal. Housekeeper
Colorado Springs, CO
Molly Maids/ Jul 2013 to Sep 2013
Vacuumed floors and dusted furniture to maintain organized, professional appearance. Interacted pleasantly with clients and guests when performing daily duties. Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
Employed deep-cleaning techniques for areas in need of additional sanitation. Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow. Sanitized kitchen counters, wiped down cabinets and swept and mopped floors. Disinfected bathrooms and eliminated mold and soap scum from shower stalls and bathtubs.
Worked with speed and efficiency to meet all job requirements. Sanitized bathrooms, kitchens and other germ-prone areas. Cared for flooring by sweeping or vacuuming debris, steaming and scrubbing stains and moping hard surfaces.
Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
Cleaned homes following specific and detailed protocols and requests. Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Performed traditional housekeeping duties to keep common and private areas clean and sanitized.
Performed linen washing, dishwashing, vacuuming, dusting and mopping. Washed and polished glass windows and doors to keep entryways clear and professional.
Followed safety procedures when handling materials and discarding waste. Washed and dried dishes to maintain clean and orderly kitchen. Coordinated home cleaning schedule based on client availability and realistic time constraints.
EDUCATION AND TRAINING
GED
Greater Sacramento Urban League May 2016
Sacramento, CA
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