Angel Dailey

***** ********* ***

Corning ***** adwts6@r.postjobfree.com

530-***-****

Hello I am seeking a position as a remote customer service agent. Although, I have been out of employment the last few years I have approximately 20 years experience working in management and customer service. During my unemployed time I have remained motivated as a business owner, student and grandmother.

When I was employed fulltime I spent my first 3 years as a crew member. I quickly moved up in to shift leader roles during that period, among different establishments. I enjoy working with food service and guest services. I take much pride in all areas of any role I assume.

My remaining years I moved up to assistant management and manager roles. I have completed trainings for HACAP and food safety. However, I would require further certification processes for renewal.

My duties as a manager included hiring new employees, I have attended trainings on specific interview processes and techniques per the establishment. I held employee meetings and developed several employee reward systems. I believe that the use of rewards systems keep crew management working together as a team. It's allows for improved communication skillls and a cohesive work environment. Both crucial in any work environment. I learned and enforced the necessity of training packets among all crew and management. It is a effective tool for a employer to have clear and concise policies and procedures manuels and documentation of all trainings of these materials. This allows advantages for the encouragement of your employees when they see their progress. Of course many training moduies are required documentation for employment development departments.

I am hoping to reenter the work force soon.

Experience

Owner

Services Touched by Angel LLC

2012 - 2022

I ran a business as a home health care provider and house cleaning service. My venue has change currently to a nursery and home garden service. I still own my business but since COVID-19. I am seeking other avenues of income.

Special needs Busdriver and aide

4J school district

2010 - 2012

I drove special needs students on the school district buses and also aided in there transportation during school events.

Resident counselor III

Looking Glass Services Eugen, Oregon

2007 - 2010

Resident counselor for drug alcohol clients. Counser III is heavily involved in the treatment of a client. Before, during and post treatment. I administratored medication to clients as well as arranging any and all medical needs for clients. This program was for clients that were minors. It was a level 5 program for juvenile clients coming straight from detention facility.

Resident Counselor III

Cornerstone Recovery

2006 - 2007

Resident counselor for drug alcohol clients. Counser III is heavily involved in the treatment of a client. Before, during and post treatment. I administratored medication to clients as well as arranging any and all medical needs for clients.

Drug alcohol aide

Tehama county drug alcohol services

2006 - 2007

Ran transportation for clients in drug alcohol outpatient services. Assisted in coordination of treatment plans according to the needs of transportation. Administratored drug alcohol testing on clients. Did assessments of client therapeutic needs. Attended outreach events to bring services to new potential clients.

Resident counselor

Bondage Breaker Recovery 2003 - 2004

Counser in a impatient drug counseling facility.

Facilities drug alcohol classes

Created treatment plans according to client needs.

Trained new counselors in counseling techniques and documentation of clients. Administratored drug tests for clients coming from their passes.

Cashier

Shell gas station

2002 - 2006 Cashier

Food service

Bob's ranch House

92 - 93

Dishwasher and food prep Left because I moved

Food Service

Jackson the box

December 98 - December 2006

Cashier, food service, guest service, maintenance, shift manager, assist manager, genert manager, human resources

Left to continuey college education and do my work credits for my degree

Food Service

Pizza Hut

December 98 - December 98 Not a good fit, I quit

Food service

Taco Bell

93 - 94

Cashier, food prep, cook,

Moved

Food service

Carl's Jr

97 - 98

Cashier, cook, food prep

Left due to pregnacy

Education

Community college

Shasta college

09/01/06 - 06/15/07

A.A. DEGREE COMPLETED

MAJOR: PSYCHOLOGY/LIBERAL ARTS GED EQUIVALENT

University Education

Simpson University 07/07 - 12/10

BA DEGREE COMPLETED

MAJOR: PSYCHOLOGY MINOR: NURSING

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