Janice Siñel-Benitez
** ******* **., ***** ********** Quezon City
Mobile #; 099********
E-mail Add: adwtrs@r.postjobfree.com
Professional Summary: With more than 5 years experience in Credit Analysis and Customer Service. Proven experience in assessment of creditworthiness. Capable and practiced in handling complex and/or multi-faceted tasks. Excellent knowledge in all customer service areas by telephone or e-mail. Has strong rapport with management, colleagues, and customers. Professional and reliable person.
Job Experiences:
Sept. 2021-Mar.15, 2023 Customer Service Representative
Ruyi Technology Inc.
2102 Tower 2 Highstreet South Corporate Plaza
11th Avenue Cor. 26th Street BGC, Taguig City
Duties Implied: provides support for the company customers by investigating, troubleshooting and resolving cases, Manage, prioritize and respond to Tier 2 and/or 3 issues, inquiries and escalations. Communicate with internal and external stakeholders in an effective, tactical, and empathetic manner. Participate in and on-call rotation to handle hi-priority queues and provide daily handovers to global operational teams. Document updates and changes to new and existing processes, training decks and flowcharts. Collaborate with vendor partners and internal support teams to identify and implement workflow gaps and areas for process improvement opportunities. Utilize an in-depth understanding of metrics in order to analyze and report on trends, issues, and bugs. Provide insights, suggestions and feedback to manager leads. Moderates TG and Ruyi Wallet App Community and creates video tutorial processes.
May 2021-Aug 2021 CSR
Sykes Asia
G1 Tower, Ayala Avenue, Makati City
Duties Implied: Communicate with our customers through inbound calls, live chat, and email Answer customer questions and provide information to resolve any issues, Identify and assess customer needs to achieve client satisfaction. Escalation Management of customer issues, document customer’s concern as reference
Feb. 2020-Feb. 2021 Credit Officer
Chailease Berjaya Finance Corporation
5F #45 San Miguel Building
One San Miguel Ave., Ortigas Pasig City
Duties Implied: Review and analyzes data to evaluate car loan request in order to approve or reject applications, conducts backgrounds investigation thru personal, employment and bank verification. Obtain and compile copies of client's credit histories and other financial information, assessing credit worthiness of clients to minimize bad debt risk and maximize account receivable collection. Appraise unit value for use and refinance cars. Prepare Credit Evaluation report.
Nov. 2017 – Jan. 2020 Sr. Officer – Credit Assessor
Aeon Credit Services
3F Hanston Square Bldg.,
One San Miguel Ave., Ortigas Pasig City
Duties Implied: Reviews/analyzes credit data to evaluate consumer loan requests in order to approve or reject applications. Minimize bad debt risk and maximize account receivable collection. Responsible to compose, amend construct of new credit memorandum and policies for fast and efficient process flow of loan approval. Assessing credit worthiness of clients. Staying informed about the legal, compliance and market-risk-related issues involved in the approval of credit. Prepares report of approved, rejected and pending applications to serve as reference of daily and monthly production. To study or analyses the reason of delinquency. Prepares monthly report & present recommendations.
Oct. 2016 - Oct. 2017 Customer Service Associate
Accenture Delivery Centre
8th Floor Gateway Tower 2
Cubao, Quezon City
Duties Implied: Provide functional and /or technical for resolution of customer problem, incidents, issues, requests and queries. Liaise with other support teams, or product teams are required to resolve request/issues in a timely manner. Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents. Primary responsibilities are focus on customer contact, not transaction processing.
Feb. 2008-Dec 2015 Credit/Activation Officer
Digitel Mobile Phils. (Sun Cellular)
4th floor Galleria Corporate Center
Cor. Ortigas Ave., Quezon City
Duties Implied: Performs evaluation of application requests for individual through authentication and credit investigation. Handles customer’s account creation and service order provisioning though Integrated Customer Management System (ICMS). Handles customer’s concern on activation requests in coordination with all frontline units.
March 2007-Dec 2007 Customer Solution Officer (US Cards)
Citigroup Business Process Solutions
33rd Floor PBCom Tower
Ayala Ave., Makati City
Duties Implied: Serve as a direct point of contact for customers. Took responsibility for answering incoming calls, dealing with enquiries. Records transactions to customers’ accounts, and make a need to customers’ concern to convert it to sale.
Nov. 2005-Dec. 2006 Enrollment Processor/Accounting Staff
Accenture Delivery Centre
5th Floor Gateway Bldg.,
Aurora Blvd. Cubao, Q.C.
Duties Implied: Encode health card applications, responsible for the vendor payments referenced on the purchase order, Maintain Vendor account details, process invoices. data entry and verification. Cheque production.
Nov. 2004-Sept. 2005 Data Processor
California Teleservices Inc.
5th floor Jocfer Bldg., Commonwealth Ave., Q.C.
Duties Implied: Performs data entry of material from source documents to a computer database. Ensures accuracy and completeness data. Performs clerical tasks in the data entry function. Must meet minimum quality and speed requirements All other duties as assigned.
Oct. 2003 – Sept. 2004 Administrative Staff
Expertise Incorporated
Fairview, Q.C.
Duties Implied: Acted as initial point of contact for programs by responding to inquiries and requests or directing as appropriate to those who can be of assistance. Answering telephones and taking messages, responding to inquiries, providing comprehensive clerical support, Assisted with payroll, A/R and A/P processing.
May 2001 – Aug. 2003 Accounts Payable Clerk
New Crane Enterprises
Sta. Cruz, Manila
Duties Implied: Monitoring routine system processes such as voucher creation and cash disbursements. Ensuring the proper retention of reports, documents, and other records.
Educational Background:
College Diploma: National College of Business & Arts
Fairview, Quezon City
Bachelor of Science in Business Administration
Major in Management-Batch 2001
Secondary: Holy Child Academy-Batch 1997
Novaliches, Quezon City
Primary: Novaliches Elementary School-Batch 1993
Personal Data:
Age: 40 years of age
Date of Birth: February 14, 1981
Civil Status: Married
Citizenship: Filipino