Support Representative Service

Derrick Johnson - * Stanley Lane, Garden City Park, NY 11040 - 646-***-**** – ********@*****.***

EXPERIENCE

**** – Present PARK AVENUE BUILDING AND ROOFING SUPPLY Brooklyn, NY

Family Owned – Best in Class in Products and Services

Customer Service/Lead Dispatcher

Promoted to Lead Dispatcher and becoming a reliable source that helped to create and upload a new routing software that keeps the costs down and works hard to meet the customer scheduling needs.

Works with Sales Department and Management Team to make sure deliveries are modify daily for routes to accommodate the needs of the customers.

Daily developing and maintaining contact with drivers throughout the day regarding last minute schedule changes.

Daily auditing of loads that are put onto trucks before and after they leave warehouse, keeping track of each drop off and delivery.

Running daily reports for existing and future routes as well as checking for errors or violations while maintain a strong relationship with worker and customer of different cultures and reducing stress on both sides.

2016 - 2017 KRAUS USA Port Washington, NY

One of the World’s Revolutionary Innovative designers of plumbing fixtures

Partner Support Representative

Promoted to Customer Partner Support Representative within the first month of employment. Main role is to provide immediate customer service directly to the company partners (Home Depot, Build.com Overstock).

Connect to the Partners via email, phone, and faxes to resolve any product issues, returns, damages, and answered questions regarding product information.

Reviewed, Updated and Advised the companies Partners of any backorders. Responsible for preparing job quotes for the Partners, entering orders and updating Partners and Customer portals with information regarding orders and inventory.

Along with handling various assigned project by management

Customer Service Representative

Customer Support calls regarding products and satisfaction or dissatisfaction for each product sold.

In charge of running a daily report with inbound and outbound orders.

2007 - 2016 PLANET LIMOUSINE Floral Park, NY

Worldwide Transportation Service

Customer Service/Complaint Representative

Responsible for assigning and managing incoming jobs. Making sure the drivers are maintaining a good relationship with the customers. Also making sure that customer satisfaction is kept up to help company continue to grow.

Scheduling all Special projects that were requested to get clients to and from locations. Working with famous actors, actresses, bands and designers to maintain a level respect between both driver and passenger.

Responsible for the handling of incoming calls and setting up reservations for outside clients using the Limosys systems.

Worked to set up program with becoming a Worldwide transportation company throughout the United States as well as being the liaison between our Planet and other around the US.

Accounting Department

Perform various tasks in the accounting department such as working on time sheets for drivers and also setting up website for billing purposes. Worked on Special project for Management for billing on big jobs such as Fashion week in the New York Area, assigning, dispatching, and communicating with drivers.

Promoted to customer service position to oversee, train and supervise 25+ independently owned drivers and 15 employees for the company.

Worked as a liaison between drivers and company to help them strive for a higher level of service and motivate them to their highest potential.

2007 - 2006 KIRSCHENBAUM & PHILLIPS Mineola, NY

Attorneys in New York and New Jersey

Executive Assistant/Office Manager

Responsible for Administrative duties for entire office as well as maintaining the office day to day assignments and maintaining office storage

Responsible for handling all incoming calls, distributing faxes that arrived via email.

Preparing Legal memoranda for any internal research as well as for the County Court Systems.

Responsible for ordering all company supplies and keeping an inventory of all products in the office.

EDUCATION and TRAINING

United State Army, Sargent 1981-2005 Roosevelt High, Roosevelt, NY Class of 1981

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