Medical Assistant

IVONA RAKOVSKA, M.L.L.

Brooklyn, NY ***** 646-***-**** *****.**********@*****.***

CERTIFIED MEDICAL ASSISTANT HEALTHCARE/HOSPITAL INDUSTRY PATIENT-CENTERED SOLUTIONS OFFICE ADMINISTRATION HEALTHCARE & MEDICAL SUPPORT SERVICES U.S. WORK AUTHORIZATION: GREEN CARD Performance-driven, analytical, and process-focused Certified Medical Assistant (CMA) with transferable experience in providing best-in-class administrative and clinical support to healthcare experts while scheduling appointments, preparing examination room, analyzing report findings, and maintaining records for future reference. Possess a proven track record of consistently exceeding expectations and completing critical scientific research projects from concept to completion while identifying discrepancies, devising innovative solutions, and improving service quality to optimize patient satisfaction/success.

Champion all aspects of laboratory operations management, medical terminology, research and analysis, data collection, medical laws and ethics, electronic health records management, equipment maintenance, and clinical care.

Administer patient care best practices, leveraging cutting-edge technology to support healthcare processes and procedures, streamline operations, facilitate continuous process improvements, and drive operational excellence.

Manage multiple projects and initiatives simultaneously from concept to execution, utilizing prioritization, time management, and multitasking capabilities to complete work deliverables on time and in alignment with requirements.

Provide data-driven and insightful recommendations via detailed reports and presentations to support organization decision-making while seamlessly communicating complex concepts in a simplified manner to non-technical audiences.

Subject matter expertise in conducting complex investigations and pre-trial case inspections while maintaining high- level operational excellence in alignment with KPIs and metrics to achieve public safety and healthcare objectives.

Adapt seamlessly to challenging and technical work environments, quickly learning new systems, processes, and techniques to enhance industry-focused expertise, build differentiated solutions, and achieve competitive advantages. CORE COMPETENCIES

Patient Care Services/Case Management/Data Analytics Evidence Collection/Surveillance/Criminal Investigations

Clinical Procedures/Electrocardiography/Sterilization Team Collaboration/Public Speaking/Lab Operations

Regulatory Compliance/Research & Development Effective Communication/Presentations & Reports

Healthcare Best Practices/Administrative Support Technical Troubleshooting/Problem-Solving & Meditation EDUCATION QUALIFICATIONS & CERTIFICATIONS

CLINICAL MEDICAL ASSISTANT (CMA) AND ELECTROCARDIOGRAPHY TECHNICIAN 2017(RENEWED 2023) ESL CERTIFICATION MYKOLAS ROMERIS UNIVERSITY VILNIUS, LT 2011

MASTER OF LAW (M.L.L.) LAW AND GOVERNANCE

VILNIUS PEDAGOGICAL UNIVERSITY VILNIUS, LT 2008

BACHELOR OF SOCIOLOGY (B.SC.) SOCIAL SCIENCES

PROFESSIONAL EXPERIENCE

SENIOR PRE-TRIAL INVESTIGATOR VILNIUS POLICE DEPARTMENT – VILNIUS, LITHUANIA 2015–2016 Operated within a multifaceted and all-encompassing Senior Criminal Investigator role, overseeing responsibilities involving complex criminal cases investigations, conducting interviews, collecting evidence, analyzing facts, and crafting comprehensive reports regarding high-profile cases. Developed innovative investigative strategies to support law enforcement personnel while generating demonstrative evidence for legal actions and pre-trial court proceedings.

Served as a main contributor, inspecting potential and actual law violations, along with analyzing intelligence data and identifying patterns/links between criminal activities and suspects.

Showcased excellent case management acumen, overseeing pre-trial initiatives, involving examining crime scenes, interviewing witnesses, collecting testimonial data, and conducting surveillance to support suspect arrest procedures.

Thrived within a fast-paced and complex work environment, coordinating with law enforcement agencies while visiting multiple locations, including crime scenes, police stations, and hospitals to gather sensitive information.

Delivered expert testimony in court and legal proceedings, presenting evidence and explaining case investigative techniques while utilizing visual aids such as, diagrams and photos to accurately define forensic test results.

Demonstrated effective communication skills, handling challenging situations and complex inquiries during cross- examination while ensuring validity, correctness, and completeness before submitting to registrar.

Strategically worked with diverse units and dynamic teams, providing technical support, involving interrogating challenging subjects, documenting statements, interpreting evidences, and reconstructing criminal events. IVONA RAKOVSKA, M.L.L. 646-***-**** *****.**********@*****.*** PROFESSIONAL EXPERIENCE CONTINUED…

PRE-TRIAL INVESTIGATOR VILNIUS POLICE DEPARTMENT – VILNIUS, LITHUANIA 2012–2015

Orchestrated detailed investigative reports and presentations for forensic specialists, prosecutors, judges, and legal authorities, including evidence collection dates, times, locations, and descriptions to assist trial processes.

Proactively handled all aspects of investigations, conducting background checks and security assessments to evaluate potential risks and threats to individuals and organizations while maintaining witness confidentiality.

Steered training and development initiatives for personnel to elevate performance and achieve team synergy.

Maintained up-to-date knowledge of local, state, and federal laws and regulations related to pre-trial investigations.

Played an integral role, initiating preliminary surveys, generating initial theories, conducting witness interviews, and gathering potential evidence, such as physical and electronic proof for laboratory examinations.

Successfully investigated local, federal, and state law violations, including financial crimes, organized/ conspiratorial activities, copyright infringement, egregious civil rights violations, and suspected wrongdoings.

Implemented specialized investigative techniques, such as profiling, covert surveillance, electronic monitoring, and undercover operations for exposing criminal activities and tracking suspects to resolve sensitive/complex cases.

Consistently earned increased responsibilities and recognition based on performance excellence, strong work ethic, and dedication to meet strict timelines while receiving appraisal for contributions and performance excellence.

Managed and maintained records regarding arrested suspects, including demographic information, fingerprints, height measurements, weight, photographs, DNA reports, and polygraph test results to support legal proceedings.

Established strong professional relationships and communications with staff, management, senior leadership, and law enforcement members to share findings, progress, and recommendations on a regular basis.

Leveraged advanced analytical qualities, collecting evidence, supporting informed decisions and conclusions while employing deductive reasoning approach to lead prosecution procedures in an efficient manner.

Orchestrated legal documents and comprehensive reports to support high-profile criminal case proceedings, coupled with an ability to translate complex legal concepts for judges and juries in a simplified manner.

Provided value-added support, working with police officers to execute search warrants and arrest perpetrators while ensuring confidentiality and security of sensitive information during investigations and pre-trial processes.

Developed and implemented robust strategies for preserving materials, protecting information integrity, and establishing secure custody chain to ensure authorized individual evidence access before presenting in trial.

Utilized advanced technology and forensic tools to improve investigations and data collection processes, such as DNA analysis, computer forensics, and video surveillance, thus enhancing efficiency, effectiveness, and productivity.

Showcased in-depth knowledge and experience in developing criminal profiles, identifying behavior patterns, and analyzing trends while providing legal assistance in monitoring potential suspects and controlling future crime rate.

Analyzed and evaluated information to determine relevance and validity of evidence for filing case petition in court.

Performed pre-/post-investigation analysis, providing insightful recommendations regarding appropriate actions.

Employed interpersonal communication skills, delivering detailed reports and presentations to diverse audiences.

Spearheaded multiple projects and initiatives from concept to execution and in alignment with legal requirements.

Ensured best-in-class emergency services, involving thefts, burglaries to homicide, and serious assault crimes.

Enhanced industry experience and exposure via participating in self-development and educational initiatives.

Worked with law enforcement agencies, forensic experts, and prosecutors to build case and bring offenders to justice.

Exhibited research and analytical capabilities, analyzing evidence from crime scenes, witnesses, and suspects.

Facilitated court testimony regarding criminal activity observations and determinations in an effective manner.

Participated in community outreach programs to educate public regarding crime prevention techniques/strategies. TECHNOLOGY SKILLS

MICROSOFT OFFICE SUITE: WORD, POWERPOINT, EXCEL

LANGUAGE PROFICIENCY

MULTILINGUAL FLUENCY IN THE ENGLISH, POLISH, RUSSIAN, AND LITHUANIAN LANGUAGES

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