Dental Assistant Customer Service
Resume:
Evelin Ramos Martinez
*** ********** **. *********, **. 75407
adwtmn@r.postjobfree.com
Professional Summary
Dedicated worker, bilingual, with excellent communications skills, works well with others as a team or independently and able to follow leadership directions and tasks. 13 years of experience in customer service seeking a position in a similar or different field with growth opportunities. Skills
• Ability to learn training skills to properly train new hire
• Successful experience in customer service
• Fluent in Spanish
• Organized multitasking: Able to handle multiple tasks at a time in a fast-paced environment.
• Ability to work for long hours whether walking or standing.
• Quick learner, friendly and helpful
Achievements
Primary responsibility of effectively training new hire on the new hire training program and service initiative. Employment
Applebee’s Neighborhood Grill and Bar
2046 Redlands Blvd. Redlands, CA. 92373
2010-2019
Server/Bartender
• Conducted final check of food items prior to serving customers to ensure quality maintenance
• Ensured the cleanliness of dining area and food items before serving
• Held responsibility of handling/ serving all food items as per the policies of the company and the state
• Worked in coordinating with other departments to ensure that customer quality service and satisfaction
• Assisted others in carrying out their part of preparing/serving meals
• Maintained serving standards and followed all regulations while performing duties Pacific Dental Services
2425 Gateway Dr, Irving Texas 75063
2021-2022
Registered Dental Assistant
• Answered phones and scheduled appointments
• Updated and maintained patient dental records
• Oversaw patient check-in procedures
• Coding and prepared insurance forms
• Scheduled referral and testing appointments
• General office administration.
• Properly and thoroughly trained new hire assistants for front and back office
• Greeted patients and explained dental care treatment plans so they feel comfortable during the appointment
• Took and documented vital signs and medical history for patient records, took x-rays of patients’ mouths, and applied a topical anesthetic for dental procedures, if necessary
• Prepared and laid out sterilized equipment, dental instruments, anesthetics, dental supplies, and materials inside treatment rooms for examinations and dental procedures
• Assisted dentists and dental hygienists during any procedures or examinations by handing off dental instruments, provided suction, and ensured chair-side accessibility to the team
• Adhered to all dental office infection control policies and safety regulations by disinfecting and sterilizing all equipment and instruments after use
• Scheduled appointments for patient care follow up, answered any questions they may have had about dental hygiene, and provided postoperative instructions with methods for infection control of the patients’ teeth and gums, after procedures
Education
• San Gorgonio High School, San Bernardino, CA.
College preparatory skills, 2008 Graduate
• Concorde Career College, San Bernardio, CA.
Registered Dental Assistant, 2020 Graduate
Volunteer work
• PTA Communications Manager 2021-2022
Providing administrative support to internal teams. Preparing presentations and reports. Organizing marketing and networking events. Drafting and posting social media and web content according to the PTA’s social media strategy.
• PTA President 2022-2023
Decision-making, managing budgets, dealing with conflict, long-term planning, dealing with the school board, principal and teachers. Handles all scheduling of meetings, required to take control, make decisions, effect change.
References
Adelma Brennen: Manager at Applebee's, Redlands, CA. 760-***-**** Nadia Curtis: Licensed Therapist, PTA vice president. Princeton, TX. 919-***-****
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