Service Representative Picker Packer
Resume:
E: ***************@*****.*** 708-***-**** A: Joliet, IL 60433
PROFESSIONAL SUMMARY
A position where my extensive work experience
can contribute to company customers' satisfaction
and future company's success in a professional
environment for room to grow in business
development .
ACCOMPLISHMENTS
WORK HISTORY
SKILLS
EDUCATION
Joliet Junior College
Joliet,Ill
Expected in 03/2023
Associate of Science
Business
Roselle Cosmetology School
2444 Devon, Chicago,Ill
10/2007
J.D.
Hair design, Business
Used Microsoft Excel to develop inventory
tracking spreadsheets.
•
Achieved completion goals by completing
service daily quotes with accuracy and
efficiency.
•
Product Promotion - Up-sold products and
motivated customers to upgrade current product
plans.
•
Customer Follow-up - Ensured that customers
were satisfied with company products and
services by doing purchase follow-up calls.
•
Conflict Resolution - Responsible for handling
customer account inquiries, accurately providing
information to ensure resolution of
product/service complaints and customer
satisfaction.
•
Achieved communication translations in Spanish
and English through explaining effectively job
duties and helping with daily task and
completion goals in safety protocol .
•
• Customer Service Satisfaction
Microsoft Office, Word, Excel,
Outlook and Powerpoint 2021
•
Safety standards and
protocols
•
• Product packaging
• Barcode Scanners
• Quality inspections
• Tagging proficiency
• Hand tool use
• Microsoft Office
• Customer Service Support
Professional development
completed in in business
science.
•
Professional development
completed in the complete
study of hair, nails, skin and
•
TQ / TERESA QUIROZ
Amazon - Picker Packer
Joliet, Illinois
01/2020 - 03/2021
Best Western Hotel - Front Desk Agent
Aurora, IL
01/2017 - 12/2019
Tulsa Community College
Tulsa, OK
04/1999
J.D.
Life skills and communications,
Customer Services
West Aurora
Aurora, IL
06/1988
Diploma
Business Development, Art And
Design
South Suburban College of Cook
County
South Holland, IL
04/1985
Diploma
Business Development, Art and
Deign
CERTIFICATIONS
Prepared orders for shipment by inserting
associated paperwork, tagging boxes and
scanning barcodes to upload package data to
tracking system.
•
Prepared orders by processing requests, pulled
materials from warehouse, packed boxes and
prepared shipments.
•
Operated warehouse equipment and reported
instances of safety code violations to
management to reduce risk of accidents.
•
Pulled orders quickly to maintain demanding
productivity goals.
•
Removed items from shelves or storage bins and
scanned tags.
•
Checked inventory and selected products from
specific locations based upon availability.
•
Checked packing slips and other documentation
to appropriately box items requested by
clientele.
•
Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
•
Protected materials for transport by correctly
packaging products in boxes and crates.
•
Greeted visitors and customers upon arrival,
offered assistance and answered questions to
build rapport and retention.
•
Acquired in-depth knowledge of surrounding
area to offer guests with information about dining options, entertainment and shopping activities.
•
Used internal software to process reservations,
check-ins and check-outs.
•
Educated guests on hotel security features and
instructed on important information regarding
safety processes and procedures.
•
Liaised with housekeeping and maintenance
staff to address requests and complaints made
by guests.
•
make up.
Professional development
completed in
communications and life skills
in customer retention and
longevity in customer based
relationships.
•
Elected Captain of the cheer
leading squad.
•
Relevant Coursework
Completed: Intro to
Computers & Business Design,
completed and received
certificates in Powerpoint,
Word 6.0 level 1&2 [Subject]
•
• Cosmetology License - 2007
• Bassett Training License - 2000
• Perks Training License - 2019
Great Clips Salon - Stylist
Aurora, IL
01/2014 - 12/2016
Robertinos Salon - Hairdresser
CHICAGO, IL
02/2010 - 12/2013
Issued room keys to guests upon check-in and
answered questions regarding proper use.
•
Welcomed each new arrival pleasantly and
confirmed reservations and identification.
•
Retrieved mail, packages and documents on
behalf of guests, promptly verifying receipt and
arranging for pickup or transmittal.
•
Managed over 50 calls per day and increased
sales by 10%.
•
Worked with men, women and children to
complete desired haircuts and styles on daily
basis.
•
Worked on customer based daily while
maintaining distinguished cleanliness and
organization of work areas.
•
Built strong and lasting rapport with clients
through consistent delivery of requested services
and exceptional results.
•
Supported reception desk as needed, receiving
phone calls, entering appointments and
collecting payments for services rendered.
•
Recorded notes for future reference, including
customer preferences and services delivered.
•
Completions of next appointment and
maintained customers sales and services by 20%
in my client base.
•
Coordinate schedule and delivery for software
throughout the country.
•
Encompassing a variety of clients on a walk in
daily basis beauty salon.
•
Color, cuts, styles, perms,manicures,pedicures and facials.
•
Assessed customer hair texture, treatment history
and desired outcome to determine services
required.
•
• Completed wet styling, thermal styling,
Labor Ready Inc - Customer Service Representative
Aurora, IL
01/2007 - 12/2009
permanent waving and hair relaxing services.
Scheduled customer appointments and
rearranged individual time slots to meet demand.
•
Used scissors, trimmers, clippers, razors and
brushes on over 5 customers with 100% customer
satisfaction rate
•
Built strong and lasting rapport with clients
through consistent delivery of requested services
and exceptional results.
•
Promoted products and services on social media
platforms to increase reach, engage with
potential clients and showcase service portfolio.
•
Answered over 25 phone calls daily to assess
customer needs, schedule appointments and
give advice about hairstyle and color options
•
Maintained regular client list of up to 21 repeat
customers while handling 9 walk-in clients daily
•
Kept detailed records of customer information
and services provided to increase return
customers by 75%.
•
• Complete customer satisfaction
Manage customers' order from receipt through
completion of services.
•
Provided primary customer support to internal
and external customers.
•
Maintained customer satisfaction with forward-
thinking strategies focused on addressing
customer needs and resolving concerns.
•
Collected customer feedback and made
process changes to exceed customer
satisfaction goals.
•
Answered constant flow of customer calls with
minimal wait times.
•
Fielded customer questions regarding available
merchandise, sales, current prices and upcoming
company changes.
•
Regularly exceeded daily sales and product
add-on quotas.
•
Offered advice and assistance to customers,
paying attention to special needs or wants.
•
TENNIS, PLANET FITNESS
I began playing tennis since i had my children at
young ages, I love the competition and challenge,
also, the work out that's involved.
Planet Fitness is a priority to me as to my health and well being in my longevity in life. The cardio is my favorite goal in achieving my heart activity.
LANGUAGES
Consulted with outside parties to resolve
discrepancies and create effective solutions.
•
Cultivated customer loyalty, promoted repeat
customers and improved sales.
•
Responded to customer requests for products,
services and company information.
•
Liaised with customers, management and sales
team to better understand customer needs and
recommend appropriate solutions.
•
Assisted customers with setting appointments,
special order requests, and arranging
merchandise pick-up.
•
Spanish
Native or Bilingual
Contact this candidate