Security Specialist Customer Service
Resume:
CHRISTOPHER J HENRY
**** ** **** **, **** St Lucie, FL 34953
**********@*****.***
PROFFESIONAL PROFILE
I am an IT specialist with experience in Information Security and Risk Management, system security evaluation, validation, monitoring, risk assessments, and IT audit engagements. Assesses information security controls effectiveness and coordinates remediation efforts. Active DoD secret clearance. A team player who is flexible, reliable, and adaptable to dynamic environments.
TECHNICAL PROFICIENCIES
Outlook 2010 and 2016, MS Office, Windows Server, NIST SP 800-37, NIST SP 800-53, Plan of Action and Milestone (POA&M), Contingency Plan, Vulnerability assessment report, Security Categorization, Active Directory
• Skills: Customer Service Skills, Proficient troubleshooter, Organized, Remote Support, Help-Desk Ticketing, Virus and Malware Prevention, Data Backup and Recovery, Technical/End-user Support, Information Security, Risk Management
• Operating Systems: Windows XP, Windows 7, 8, 10, 11, macOS
PROFESSIONAL EXPERIENCE
IT Security Specialist
12/19 – Present
US Army, 1173rd DDSB, West Palm Beach, Florida
Monitoring security access and conducting security assessments through vulnerability testing and risk analysis.
Risk management framework (RMF) using NIST 800-37 as a guide, assessments, and continuous monitoring. Providing guidance of evidence needed for security controls, and documenting findings of assessments.
Verifying the security of third-party vendors and collaborating with to meet security requirements.
Develops Security Assessment Report (SAR) detailing the results of assessment along with plan of action and milestones (POA&M)
Assessed program and security controls using Organization IT Security Policy Handbook and NIST Special Publications to provide information necessary to determine their overall effectiveness (NIST SP-37 and NIST SP 800-53).
Performed Contingency Plan Test and Training to ensure systems' recoverability as defined in IT systems security requirements.
Requested and reviewed vulnerability scans as part of the assessment process.
Experience with Security Repository tools such as Cybersecurity Assessment and Management (CSAM).
Maintains network security and ensures compliance with security policies and procedures.
Maintenance of networks, hardware, and software.
Provide customer and network administration services.
Construct, edit and test computer programs.
Research design and implement the appropriate technologies to support and improve corporate communications, access to information, and end-user productivity.
Stay informed on new or emerging trends and technologies that provide clear benefits to the organization, business partners, and /or customers.
Provide technical advice and assistance to office staff as needed.
Proficiency with VPN networks, firewalls, encryption, and other aspects of network security technologies.
Effective attention to detail and a high degree of accuracy.
Plan end-user training as required.
Strong organizational and time management skills.
Maintaining, processing, and troubleshooting military computer systems/operations.
Install and update company software and hardware as needed.
Increasing system security and performance by installing new anti-virus software and other computer software updates.
EDUCATION
American Military University, Charles Town, West Virginia
Masters in business administration, Concentration in Cybersecurity
Anticipated Graduation AUG 2023
American Military University, Charles Town, West Virginia
Bachelors in business administration. NOV 2022
Cisco Netacad-CCNA 1 & 2
Introduction to Networks, Switching, Routing and Wireless Essentials. 2022
Introduction to Cybersecurity. 2022
Cybersecurity Essentials. 2022
Introduction to Internet of Things. 2023
Certifications
Comptia Security Plus. FEB 2023
REFERENCES
Professional
(1) NAME: MICHAEL MCLAUGHLIN
CELL PHONE #: 786-***-****
EMAIL: *******.************@*****.***
(2) NAME: RICHARD ALLEN
CELL PHONE #: 475-***-****
EMAIL: **********@*****.***
Personal
(1) NAME: IVET WRIGHT
CELL PHONE #: 954-***-****
EMAIL: ************@******.***
(2) NAME: KYMONA LEWIS
CELL PHONE#: 754-***-****
EMAIL: ********@*****.***
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