Administrative Specialist, All Lines Claims Adjuster

Latoya Lynn

**** **** **.

Rowlett, Texas *****

214-***-**** (cell)

adwtbw@r.postjobfree.com

Targeting Office Support Opportunities

Administrative professional eager to leverage ten+ years of experience in office support to secure a position in the City Secretary’s Office/City of Dallas:

Office Organization & Administration

Records Management/Report Writing

Accounts Payable/Reconciliation

Telephone & Front Office Reception

Spreadsheets & Reports

Creating RC’s, IN’s, DO’s, and CX’s

Meeting & Event Planning

Filing & Data Entry (60 WPM)

PROFESSIONAL OFFICE SUPPORT EXPERIENCE

CUSTOMER SERVICE

Daily face-to-face interaction as the first point of contact for Dallas Love Field Administration’s Office Executives and Managers.

Answering and distributing calls from the public to correct receiver.

Taking and relaying messages when receiver is unavailable by phone or in person.

Ten years of customer service experience in various industries (collections, sales, etc.)

Accounts Payable

Create Requisitions, Administrative Actions, DO’s, CX’s, SC’s, RC’s and IN’s for payments for goods and services needed.

Research and resolve invoice discrepancies and issues.

Reconcile payable reports each month to confirm that all amounts paid were accurate

Monitor all vendor payment agreements, find discounts and credits that can be used to reduce invoice amounts.

OFFICE SUPPORT

Drafting correspondence, financial spreadsheets, and presentations for superiors.

Managing the calendar of the Executive Team as well as organize meeting locations.

Performing light accounting tasks such as logging incoming payments.

Training new employees on customer service duties.

ACCOUNTABILITY

Set and achieved performance-based goals on a daily, weekly, and monthly basis.

Quickly complete all tasks assigned with or without deadlines.

Professional integrity, accuracy, and great problem-solving skills.

Latoya Lynn page 2

EDUCATION:

Remington College – Dallas Campus: Medical Administrative Assistant Program

Certification 2011-2012

Lincoln Magnet High School: General Education

Diploma 1997-2001

Texas Department of Insurance

License# 2921042 Effective: 10/31/22 EXP: 11/30/2024

COMPUTER/SOFTWARE KNOWLEDGE:

Advantage 3 - AMS System,

GovQA System,

CRMS,

Office 365,

Share Point,

SalesForce

EMPLOYMENT HISTORY:

Administrative Specialist I City Hall Dallas, TX. 75201 July 2020 - Current

(Full- Time)

Office Assistant II City Hall Dallas, TX. 75201 May 2018 - July 2020

(Full- Time)

Office Assistant City Hall Dallas, TX. 75201 Dec. 2016 – May 2018

(Full-Time)

Receptionist, Morning Dew Massage/Wellness June 2015 - Dec. 2016

(Part-Time)

Office Assistant I, Dallas Love Field Airport July 2013 - Jan. 2014

(temp)

Customer Service Representative, Senior, Feb. 2012 - July 2013

(temp) Dallas Love Field Airport

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