Service Agent Representative

Cherry Ann Detera

#**** ****** ****** ***** * Brgy. CAA Las Piñas City

096******** *************@*****.***

OBJECTIVE

To maintain customer satisfaction and improve customer experience with Telecom Call Center through my proven problem solving skills, customer experience, and product knowledge

EDUCATIONAL BACKGROUND

Tertiary:

University of the East (College Undergraduate 2019 - 2021) 2219 Recto Ave, Sampaloc Manila

Senior High School:

Secondary:

ABE International Business College (2017 - 2019)

Alabang Zapote Road Pamplona Uno, Las Piñas City

CAA National High School - Main Campus (2013-2017)

CAA Road Balikatan, Las Piñas City

Primary:

CAA Elementary School (2008-2013)

8 Patola Street Brgy CAA Laspiñas City

SKILLS

•Strong and open communication with the public

•Ability to learn and retain information about the menu and concept • Genuine desire to achieve, excel and evolve

•Have a broad understanding.

WORKING EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE

CONCENTRIX / OCTOBER 05, 2020 - DECEMBER 27, 2020

CUSTOMER SERVICE AGENT

ALORICA / APRIL - AUGUST 22

CONTENT MODERATOR

MAJOREL / JULY 19, 2021 - FEBRUARY 13, 2022

ASSOCIATE COACH

ALORICA / AUGUST 2022 - FEBRUARY 2023

PERSONAL BACKGROUND

Birth Date :

October 04, 1999

Birth Place :

V-luna, Quezon City

Nationality :

Filipino

Civil Status :

Single

Height :

5’1

Weight :

45

Religion :

LDS

CHARACTER REFERENCES

Joyce Ann Martes

Software Engineer Analyst 093********

Jimaeca Flor Balubal

Customer Service Agent 096********

Alda Ravago

Client Experience Associate

097********

REFERRAL’S CONSENT

I hereby declare that the information above is true to the best of my knowledge.

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