Customer Support Service
Resume:
Mary Kyle Keithley
****************@*****.***
Strong Customer Service experience. Excellent multi-tasking skills with ability to work under pressure to reach company goals and coordinate all work function related responsibilities. Experienced in managing and scheduling personnel for maximum efficiency. Professional working relationships, well-liked and respected by both clients and co-workers.
EXPERIENCE
Wells Fargo - Customer Success Representative in Everyday Banking February 2016 – Present
• Provide exceptional customer support and effective resolution to inquiries or issues concerning financial products and services via phone
• Navigate multiple computer systems to research and offer solutions, with effective communication, expressing empathy when helping customers
• Strong adherence to banking guidelines, policies, and regulations.
• Continually exceeds vision, goals, and performance metrics
• Successfully completed all required bank and regulatory training
• Dedicated team member
Aflac - Independent Benefit Advisor January 2015 – July 2015
• Licensed and certified in multiple states
• Advise customers and facilitate purchase of ideal Aflac Supplemental Plans
• Proven ability to work within a limited budget with optimal results
• Generate leads through cold call sales and referrals One Exchange - Temporary Benefit Advisor July 2014 – December 2014
• Licensed and certified in multiple states and carriers
• Advise customers and facilitate purchase of ideal Medical, Drug, Dental and Vision Plans
• Proven ability to work within a limited budget with optimal results
• Dedicated team member
DGFastChannel - QC Technician June 2011 – February 2014
• Quality control of various digital file formats, identify and resolve technical issues
• Communicate with client managers and engineering to facilitate client orders
• Workflow improvement collaboration
• Encode commercials for broadcast and web distribution ADDITIONAL EXPERIENCE
Banfield Pet Hospital Customer Services Coordinator 2009 – 2011 The Home Depot Cashier 2008 – 2011
Texas Video & Post Technical Assist & Support 1996 – 2007 EDUCATION
B.A. in Telecommunications - Texas Tech University
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