Crystal White

E-mail: adwtba@r.postjobfree.com

Phone: 704-***-****

Career Goal

Seeking a ServiceNow Administrator position and promoting my experience and skills in ServiceNow Administration, Network Administration, Software Development, Technical Support and Implementation & development of production related to software and hardware.

I will bring a strong work ethic and cross-functional experience working in multiple divisions and platforms.

Also, I am a fast learner and adapt to custom company platforms quickly. I am custom to working in high-pressure environments in-house, remote and Hybrid roles.

Familiarity with ITSM practices:

ITIL v2

ITIL v3

Knowledge of development technologies:

HTML5

JavaScript

CSS3

MySQL

Python

Unix

Visual Basic

React

Disney/ESPN SEC Network Charlotte, NC 10/2007- 11/2019

Software Support Engineer

Configuration/Customization of the ServiceNow Knowledgebase /Catalog system

Provide level 1, 2 & 3 Tier Technical Support of tickets assigned in ServiceNow platform.

Use the UI to administer Tables, Fields and group access

Provided technical support for users in relation to the use of ServiceNow including problem solving, training on catalogs and issue resolution.

Manage Hardware asset (computer desktop/laptops, monitors, servers, Mobile Devices)

Provides expert level IT technical Support for critical software, hardware projects (applications, networks, communications, and client server technologies) on multiple platforms.

Excellent knowledge of ITIL ServiceNow best practices and ongoing knowledge of latest ServiceNow features.

Provided developer Support on SEC network projects troubleshooting JavaScript, React and Html5 for the SEC development department.

Worked with customers and employees having Network connectivity issues in-house and remote

Solved 95% of Level 1, 2, 3 support tickets with out escalation for 300 users in-house and support to 4 other states (Florida, Texas, Georgia and California)

Presbyterian Hospital Charlotte, NC 10/2006-10/2007

Mobile Devices Specialist

Manage ServiceNow Ticketing system, catalogs and Knowledgebase instances.

Supported doctors and medical staff on mobile devices via Deskside and remote

Knowledge of Medical systems such as Epocrates, Mercury MD, MD Everywhere

Performed testing and debugging of software on Android and Apple mobile Devices

Provision/setup mobile devices using MDM (iOS (Apple), Android and Blackberry) .

Field service support for the Piedmont area and Tirade area Hospitals

Supervised and trained other contractors (manager assistant)

Certification and Certificate

A+ -certification

Cisco Network Administrator -(CCNA-certification)

Python –Certificate

ServiceNow Administrator (Certification in process)

Education

ServiceNow ServiceNow Learning (ServiceNow administrator (CSA), ServiceNow

Current-2023 Developer )

Udemy Online training (ServiceNow Administrator/developer/ MySQL,

Current-2023 Git/GitHub, React Developer, Redux, Hooks, GraphQL, Stripe, Firebase

Full Sail University MFA -Media Design Master in Fine Arts

9/2014 Clearwater, FL

Devry University B.S--Business Administration/Computer Information Systems 10/2008 Charlotte, NC

Gaston College CSS3, HTML5, Responsive Web Design, JavaScript, Python 3 11/2012 Gastonia, NC

Joliet Junior College (CCNA) Cisco Certificate Course 12/2005 Romeoville, IL

Chubb Institute Diploma in Computer Technical Support 2/1998 Springfield, PA

ITIL Foundation Certificate in ITIL Service Management 5/2013

Awards/Community Service

Presidential Volunteer Service Award -issued by The White House

Girl Scouts – Leader for (Juniors, Cadette, Juliette) and on the Planning Board for Piedmont NC area

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